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FID is not fetching - by Rana - on WordPress WooCommerce support

This topic has 42 replies, 3 voices, and was last updated 2 years, 12 months ago ago by Olga Barlow

Rana

Participant

June 30, 2021 at 15:08

Hello,

Testing my website speed with Google PSI
I noticed that the FID are not fetched anymore.
https://prnt.sc/17nn3hw

Just need your assistance to slove this. My hosting is thinks that it could be a theme related issue and advised me to contact theme author.

It is also not robots.txt file as it is quite old one and I haven’t done any updated to it for few months! Also we have done a plugin conflict test before clearing the cache.

Regards,
Rana

Please, contact administrator
for this information.

#292608 Copied Theme version: 7.2.11 WooCommerce version: 5.4.1

41 Answers

Olga Barlow

Participant

July 1, 2021 at 09:09

Hello,

Tested your site and don’t see the mentioned issue https://prnt.sc/17t830l

Regards

#292657 Copied

Rana

Participant

July 8, 2021 at 16:37

Dear Olga Barlow,
From yesterday again FID is not fetching https://prnt.sc/19idb11 . I have updated page builder few days back but at that time it was ok. Done plugin conflict test again and again took old backup, yet issue is not solved. Also in search console things are not loading https://prnt.sc/19ieqlg .
Kindly need your assistance to solve this.
Regards,

Please contact administrator
for this information.

#293535 Copied

Olga Barlow

Participant

July 9, 2021 at 10:26

Hello,

That’s really strange but I see the FID while testing your site https://gyazo.com/aa50b48386bfdb9bdbcfbe76c55055c0

Regards

#293598 Copied

Rana

Participant

July 14, 2021 at 09:11

Thanks for your quick reply, i cant how this issue was solved automatically and now this issue is again back. https://prnt.sc/1b0l7to .
Pleaseee once have a look at it today because it may again disappear after few days.

3rd time chat with siteground https://prnt.sc/1b0zazs

Wordfence live traffic was not showing and also blocking https://prnt.sc/1b0s2ff

In google cache website is shown broken https://prnt.sc/1b10zql

Thanks. Same credentials.
Regards,
Rana

#293992 Copied

Rana

Participant

July 14, 2021 at 10:06

3rd time chat with siteground https://prnt.sc/1b0zazs

Wordfence live traffic was not showing and also blocking https://prnt.sc/1b0s2ff

#294029 Copied

Olga Barlow

Participant

July 14, 2021 at 16:29

Hello,

But these files are not the theme files https://prnt.sc/1b3f5hy It looks that it’s your hosting autogenerated js files and they are not available I suppose, that’s why the layout looks broken.

Regards

#294093 Copied

Rana

Participant

July 16, 2021 at 12:32

Thanks for your quick reply olga. Sorry for messaging you again regarding the same issue.
The issue appears for the 1st time on the very next day when i have uploaded shopping feed plugin of woopt adtribes and have given my websites credentials to them to assist me to create a feed.
I found now that xstore fonts file are also running under this plugin. Screeshot hereby, https://prnt.sc/1br6591 .
Can i reinstall those fonts? Need your assistance.
Regards,
Rana

Please contact administrator
for this information.

#294393 Copied

Olga Barlow

Participant

July 16, 2021 at 17:12

Hello,

We are not responsible for changes from the third-party developers. I see that you remove default WP actions https://prnt.sc/1btpl0h So, contact the person who added custom code to your child theme function.php and ask temporarily to remove the code and test if it helps.
Because changes that were made there could be the reason.

Regards

#294472 Copied

Rana

Participant

July 18, 2021 at 12:01

Dear Olga,
I deleted yesterday all the child theme codes which were added by the unavailable speed optimization expert last year but FID is not fetching and the issue remains unsolved. I contacted Google support and they informed me that i am having these theme related issues https://validator.w3.org/nu/?doc=https%3A%2F%2Fwww.bedbazaar.nl%2F
One more time your assistance is required, please. Thanks

#294681 Copied

Olga Barlow

Participant

July 20, 2021 at 13:50

Hello,

We fixed all the validation errors that we could.

Regards

#294991 Copied

Rana

Participant

July 21, 2021 at 17:30

Thanks for the fixing. But now in serach console live url test my website layout is completly broken. See screenshot https://prnt.sc/1dzy6ji .
Also many below mentioend files are no more loading:
https://prnt.sc/1e003ak
https://prnt.sc/1e00swb
https://prnt.sc/1e015rd
https://prnt.sc/1e01out
https://prnt.sc/1e01ywx
* I have deactivated Sg plugin for few hours to prevent scc minification and combination but yet the issue remains. Sorry but please have a look at this.
Regards,

#295268 Copied

Rana

Participant

July 21, 2021 at 17:44

Also javascripts not loading https://prnt.sc/1e087r9

#295272 Copied

Olga Barlow

Participant

July 21, 2021 at 20:23

Hello,

1) Use robots.txt and exclude plugins and themes and root folders folder from indexing.
Disallow: /wp-admin
Disallow: /wp-includes
Disallow: /wp-content/plugins
Disallow: /wp-content/themes
2) Clear the cache and reindex the main page after that.

Regards

#295317 Copied

Rana

Participant

July 22, 2021 at 01:12

I am so sorry that perhaps it was caused by robots.txt and yet you assisted me. I am so thankful to you.
Thanks for your guidance and paitence. Hopefully the issue will be resolved. I have added above mentioned rules into my robots.txt which was escaped by a developer, hired previously. Than cleared cache. Also i have resubmitted into search console.
I tested url half hour later in search console, yet its showing broken site and scripts are not loading. Screenshots hereby:
https://prnt.sc/1e5e68fI
https://prnt.sc/1e5g1qw
I have scanned my website with wordfence which is showing some recently modified css and js files. See screenshot hereby https://prnt.sc/1e4r465 .Maybe this could be the cause?

#295336 Copied

Rana

Participant

July 22, 2021 at 02:06

Hello

Please contact administrator
for this information.

#295340 Copied

Olga Barlow

Participant

July 22, 2021 at 15:40

Hello,

We did not edit any products or anything else on your site yesterday because there was no need to log in.
Add our email 8themes@gmail.com to list of developers in your Google search console to check your issue in more detail. Also, provide us with WP Dashboard access to check the cache plugin settings. Maybe this is the reason of the issue, not sure.
This plugin https://prnt.sc/1e4r465 is not our plugin but don’t think that this is the reason of the problem with the preview.

Regards

#295455 Copied

Rana

Participant

September 4, 2021 at 19:56

How can i solve this preloading issue? See screenshot, https://prnt.sc/1r8edjv .

Please contact administrator
for this information.

#301330 Copied

Rose Tyler

Support staff

September 5, 2021 at 13:12

Hello,

I’ve passed the question to our technicians, you will get an answer after the weekend.

Regards

#301357 Copied

Rose Tyler

Support staff

September 6, 2021 at 09:48

Hello,

Mentioned notices about xstore-icons can be ignored, it was done to speed up site loading a bit, you cna read more here – https://developer.mozilla.org/en-US/docs/Web/HTML/Link_types/preload
If you want to remove them, we can do this via child theme. Do you have child theme? Provide temporary wp-admin and FTP access.

Regards

#301398 Copied

Rana

Participant

October 12, 2021 at 23:40

I discoverd Xstore fid is not fetching is just a theme development related issue. Hopefully your team will work on this issue. for few days it fetchs and again not fetching for many days.
This is my homepage. See screenshot https://prnt.sc/1vwlebk
This is your xstore theme, see screenshot https://prnt.sc/1vwlebk
I confidently fetched just 4 xstore themes and found this issue.

#305310 Copied

Olga Barlow

Participant

October 13, 2021 at 16:04

Hello,

Provide us with WP Dashbaord access to your site, please. We’ll check what else could we improve on your site to get FID.

Regards

#305388 Copied

Olga Barlow

Participant

October 13, 2021 at 16:04

Hello,

Provide us with WP Dashbaord access to your site, please. We’ll check what else could we improve on your site to get FID.

Regards

#305389 Copied

Rana

Participant

October 23, 2021 at 20:47

Dear Olga Barlow,
Thanks for your response. Previously you have tried to assist me to solve this issue as i explained this issue earlier with details that for few days its fetching and other few days its not fetching. You logged into my website but both times you failed because the issue is still thr after 3 months struggling.
So I think its better to let me know what is the issue as out of your many themes i have inspected just 10 themes which you guys are selling. Out of 10 themes 3 themes are showing the same issue. Even one of the theme’s cls is also not fetching. I am sending you hereby the screenshots and links of those themes. So please check the issue into your own below mentioned themes and please let me know about the cause.

https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fxstore.8theme.com%2Felementor%2Fdemos%2Fsneakers%2F

https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fxstore.8theme.com%2Felementor%2Fdemos%2Fniche-market03%2F

https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fxstore.8theme.com%2Fdemos%2F2%2Forganic01%2F

Screenshots:
https://prnt.sc/1x6utyo
https://prnt.sc/1x6uum2
https://prnt.sc/1x6uvdd

Seeking for your assistance and waiting for your reply. Thanks in advance.
Regards,
Rana

#306298 Copied

Olga Barlow

Participant

October 26, 2021 at 14:03

Hello,

Cache plugin settings (like delay for scripts, scripts combine option etc) may affect FID.
So, provide us with WP Dashboard access to your site, please, to check the options you use.

Regards

#306582 Copied

Rana

Participant

November 1, 2021 at 21:58

Its better to give you access of my website to discover how this theme scripts has killed my sale. Basically you already can or have access of my website as your theme Xstore is very wel PLACED and activated into my website along with the core plugin and outside updates..
Thr are for ever 10s of error in search console even you deactivate all supporting plugins. But once this theme is activated the all different types of errors in search console appearing again. Spent tons of money to solve these issues to increase my website’s seo and sales but each developer blamed this theme’s weak scripts and failed again and again like this:>>
https://prnt.sc/1y31fzh
https://prnt.sc/1y32kfd
https://prnt.sc/1y32pqj

Even the widgets area is broken, see screenshot
https://prnt.sc/1y363g4
Best Regards,
Mashood Rana

Please contact administrator
for this information.

#307238 Copied

Rana

Participant

November 1, 2021 at 22:24

Search console access to 8themes@gmail.com is also granted.

#307239 Copied

Olga Barlow

Participant

November 3, 2021 at 16:33

Hello,

1) We have fixed Warnings that were related to our theme in the search console https://prnt.sc/1y9udni You added theme and store core plugin scripts to combine exclusions and it caused the problem. Also, we fixed “The key “” is not recognized and ignored.” error by editing parent theme header.php. We’ll include that fix in the next theme update

2) Issues with your robots.txt are not related to theme code https://prnt.sc/1y32ykq because robots.txt does not come with theme. You create that file by yourself.
Read this https://support.google.com/webmasters/thread/13268079/while-doing-a-google-mobile-friendly-test-error-https-googleads-g-doubleclick-net-pagead-viewthr?hl=en
If you need help with the correct robots.txt file we would recommend you hire SEO expert.

3) Tested your FID and it’s ok https://prnt.sc/1y9vs0r

Regards

#307466 Copied

Rana

Participant

January 3, 2022 at 11:39

Thanks for your reply, like each month, fid is again not fetching. Also this time i havnt made any changes? I am using only big plugins like woocommerce, yoast etc. Again thr is no any vulnaribility issue between plugins.
I have cleared the cache and deleted all transients but yet Fid is not fetching on mobile and desktop.
As i read your previous post about the cache settngs issue, i also deactivated cache plugin and deleted all cache files from the public html folder. But FId is not fetching.
I have multiple websites but this issue is only related with this website because of this theme. I have sent you earlier screenshots of many xstore’s theme demos which are showing the same error.
Please tell me the real issue?? 5 times, I have granted the access of my website in last few months to solve this issue again and again. Each time you solved it and again it appears back after few days like your different theme demos.
Please advise me how did you solve that??? Because i dont have enough time to contact you each month for the same issue . If you tell me how did you solve that than i can do it myself.
So how did you solve that?

#313590 Copied

Olga Barlow

Participant

January 4, 2022 at 18:17

Hello,

We don’t understand why it always breaks on your site after some time. Provide us with WP Dashbaord access again, please.

Regards

#313680 Copied
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