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Filebird issue - by Pavlos Pavlidis - on WordPress WooCommerce support

This topic has 15 replies, 3 voices, and was last updated 4 years, 2 months ago ago by Rose Tyler

Pavlos Pavlidis

Participant

December 17, 2020 at 12:11

The problem with filebird is that while i can create a folder, when trying to associate files to folders i see no association, files remain on the uncategorised folder.

#264504 Copied Theme version: 7.2.1 WooCommerce version: 5.6

14 Answers

Rose Tyler

Support staff

December 17, 2020 at 13:26

Hello,

Thanks for using our theme.
Sorry, but your problem is a bit unclear for me. Please describe it in more detail with screenshots for a better understanding. You can use the Lightshot screenshot tool to share screenshots.
Do you mean that you can’t add a product to a category https://prnt.sc/w4o9g4 ?

Regards

#264529 Copied

Pavlos Pavlidis

Participant

December 22, 2020 at 11:34

hello, i have created a short video to illustrate the problem
https://ppaulos-gmail.tinytake.com/tt/NDk0NTUzOF8xNTU4MDkxMQ

#265287 Copied

Olga Barlow

Participant

December 22, 2020 at 17:15

Hello,

What version of the Filebird plugin do you use? Try to update it to version 4.3.1 https://www.8theme.com/downloads and check if you have the mentioned issue after that.

Regards

#265355 Copied

Pavlos Pavlidis

Participant

December 23, 2020 at 00:10

i updated the plugin to the latest version, but the same problem exists!

#265430 Copied

Olga Barlow

Participant

December 23, 2020 at 16:51

Hello,

Provide us with temporary WP Dashboard and FTP access to your site, please. We’ll contact plugin author about the mentioned issue to get fix. Do you allow to provide WP credentials to plugin author if they ask?

Regards

#265578 Copied

Pavlos Pavlidis

Participant

December 23, 2020 at 16:56

yes i agree

Please contact administrator
for this information.

#265582 Copied

Pavlos Pavlidis

Participant

December 23, 2020 at 17:00

ftp credentials

Please contact administrator
for this information.

#265583 Copied

Pavlos Pavlidis

Participant

December 29, 2020 at 23:54

any progress regarding my issue?

#266195 Copied

Olga Barlow

Participant

December 30, 2020 at 15:30

Hello,

We have contacted the plugin author about your issue. We are waiting for their reply. We’ll inform you once they fix the problem.

Regards

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Pavlos Pavlidis

Participant

December 30, 2020 at 15:44

thanks!

#266289 Copied

Olga Barlow

Participant

December 30, 2020 at 15:48

Thank you for your understanding.

Regards

#266290 Copied

Olga Barlow

Participant

December 30, 2020 at 17:28

Hello,

Problem fixed. Try now.

Regards

#266312 Copied

Pavlos Pavlidis

Participant

December 30, 2020 at 19:58

Yes! it is fixed! wow i am very impressed from your support!
thank you!

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Rose Tyler

Support staff

December 31, 2020 at 08:28

We are grateful to you for your kind words 🙂
Would you mind to rate our product:
https://prnt.sc/d256m6
https://themeforest.net/downloads
That would be much appreciated!

Regards

#266361 Copied
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