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Filter - by jbuchheit - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 8 years ago ago by Eva Kemp

jbuchheit

Participant

November 16, 2016 at 22:18

My Product Categories filter shows correctly on Shop and Product Pages; as you can see here:
https://synergymedco.com/shop/

When going to a Brand page; the filter shows incorrect numbers in the product categories; as you can see here: https://synergymedco.com/brand/3m/

Why is this pulling information differently? How can I fix this?

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5 Answers

Rose Tyler

Support staff

November 17, 2016 at 08:24

Hello,

Its works fine for me. See screenshots: http://prntscr.com/d8bnwp http://prntscr.com/d8bo00

Regards,
Rose Tyler.

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jbuchheit

Participant

November 17, 2016 at 15:22

Hi Rose. The issue is that it is not showing the correct number of products in the filter on the brand page. On the shop page Medical Supplies lists 168 products – that is correct. Ont the Brand page the filter is only listing “4”. Medical Lighting category we have 23 products- this is displayed correctly in the filter on the shop page, on brands page the count is showing zero. All the categories on Brand page filter are incorrect counts. How do I get it to display correctly like it is on the shop page?

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Eva Kemp

Support staff

November 17, 2016 at 18:19

Hello,

We recommend you to use default Woocommerce Categories widget instead of 3rd-party extension.
Please try it.

Regards,
Eva Kemp.

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jbuchheit

Participant

November 17, 2016 at 19:23

Thanks! I have only been here a few weeks and I am navigating through what was set up before I got here by the prior web dev. I appreciate your help!

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Eva Kemp

Support staff

November 17, 2016 at 19:28

Hello,

So, is your issue resolved?

Regards,
Eva Kemp.

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