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Filter and sort not working properly and results are irrelevant

This topic has 19 replies, 3 voices, and was last updated 10 months, 2 weeks ago ago by Luca Rossi

Artibdfl

Participant

October 14, 2023 at 13:08

Filter and sort options are not working properly we’ve tried removing all the CSS but isn’t working. Created widgets multiple times and tried other plugins as well.
On applying the right taxonomy itself the product aren’t showing up on implementation.

The product count shown as results are different than the product results displayed.

Check private area for detailed video.

Kindly help us resolve this at the earliest.

TIA

Please, contact administrator
for this information.

#370146 Copied Theme version: 9.1.14

18 Answers

Rose Tyler

Support staff

October 15, 2023 at 08:24

Hello, Artibdfl,

Thank you for contacting us and for using XStore.

Please check how Filters on Shop page work when not XStore, but the default WooCommerce theme – Storefront is activated (Appearance > Themes).
This test is needed to find out if the problem is caused by something from the theme side or not.
Let us know the result.

Kind Regards,
8theme team

#370183 Copied

Artibdfl

Participant

October 16, 2023 at 09:03

The issues mentioned in the earlier ticket are not visible in woocommerce store front and we have started facing this issue post the last official update of the theme.

#370260 Copied

Rose Tyler

Support staff

October 16, 2023 at 09:13

Hello, Artibdfl,

We do not see the Storefront theme on your site installed. Please do the mentioned test.

Kind Regards,
8theme team

#370262 Copied

Artibdfl

Participant

October 16, 2023 at 09:49

Hi!

We did this test on the staging website, credentials are in the private area. Do let us know what is to be done in order to resolve.

TIA

Please contact administrator
for this information.

#370269 Copied

Rose Tyler

Support staff

October 16, 2023 at 11:05

Hello, Artibdfl,

Thank you for your response.

Could you provide FTP access to the staging site? We need to do more tests there.

Kind Regards,
8theme team

#370283 Copied

Artibdfl

Participant

October 16, 2023 at 12:48

Please check private area for details

Please contact administrator
for this information.

#370307 Copied

Rose Tyler

Support staff

October 17, 2023 at 15:06

Hello, Artibdfl,

We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review.
We apologize for the delay, as our developers are currently handling a high volume of requests.

Kind Regards,
8theme team

#370519 Copied

Artibdfl

Participant

October 18, 2023 at 12:11

Hi! Waiting for an update.

TIA

#370649 Copied

Rose Tyler

Support staff

October 19, 2023 at 07:18

Hello, Artibdfl,

We have identified that the issue is caused by the option Customizer->WooCommerce (Shop)->Shop->Products Design->Hide variable products (available when Variations As Simple Products (Beta) is activated). This is a beta option still and we recommend disabling it for some time. We will continue to work on resolving this issue, so please do not turn off the staging site yet. We can’t re-create the problem on our test site, there the filter works fine.

We have also noticed that when third-party plugins are disabled, the following error occurs in the theme files: https://prnt.sc/HZnKED3HQWvb This is because the theme files have been modified.
We would recommend transferring all your changes in files from the parent theme to the child theme, as such changes will be lost when updating. Please read the following articles for more information – https://woocommerce.com/posts/why-child-themes-matter/ https://developer.wordpress.org/themes/advanced-topics/child-themes/ https://www.8theme.com/documentation/docs/child-theme/ https://www.wpbeginner.com/wp-themes/how-to-create-a-wordpress-child-theme-video/
Download the child theme archive from this page – https://www.8theme.com/downloads/
Go to Appearance > Themes > install and activate the child theme.
Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Kind Regards,
8theme team

#370758 Copied

Artibdfl

Participant

October 25, 2023 at 10:09

Hi! were you able to come across something?

#371449 Copied

Artibdfl

Participant

October 26, 2023 at 07:51

Hi! were you able to solve the issue discussed earlier, do let us know if we are supposed to do something.

TIA

#371580 Copied

Rose Tyler

Support staff

October 26, 2023 at 09:05

Hello, Artibdfl,

Thank you for your patience.

Upon conducting a thorough investigation into the situation, we regret to inform you that we have not been able to identify an alternative solution. The situation on your website is non-standard.
We would like to suggest that you disable the ‘Hide variable products’ option. You can find this under Customizer -> WooCommerce (Shop) -> Shop -> Products Design.

Kind Regards,
8theme team

#371597 Copied

Artibdfl

Participant

October 26, 2023 at 09:21

Hi! We appreciate the response provided, but when can we expect the beta version to be available for proper working. We have done the steps mentioned in the earlier steps but the search results, shop results are confusing for the consumer because of this section not working properly.

TIA

#371603 Copied

Rose Tyler

Support staff

October 29, 2023 at 09:11

Hello, Artibdfl,

We recommend hiding the parent product of the variations as this ensures the filters function properly.
At present, we are unable to provide a precise timeline for the resolution of this issue. We have already spent a considerable amount of time examining it, but unfortunately, we have not yet reached a solution. We will revisit this issue after some time. Please note that we also have other customers who require our attention and time.
We kindly request your understanding and patience.

Kind Regards,
8theme team

#371898 Copied

Artibdfl

Participant

November 18, 2023 at 14:59

Hi! We have tried everything, the issue is not getting resolved. Our consumers are facing issues because of Sort/Filter and search not working properly coinciding each other.

We can pay additionally for this to be resolved as we have invested a lot of time in this and things aren’t working out still.

Other Plugins for filter are also not working because of the theme filter not working properly.

Do let us know what we can do for this to work properly.

Thanks in Advance.

#374097 Copied

Rose Tyler

Support staff

November 19, 2023 at 11:40

Hello, Artibdfl,

Customization Services: The customization you seek is beyond the scope of our standard support services. We invite you to utilize our dedicated customization panel for tailored assistance. A skilled team, which includes experienced designers and developers, is available to provide you with the necessary support. You can access customization services at https://www.8theme.com/account/#etheme_customization_panel
Should you wish to provide additional details or specific requirements, the dev team is ready to assist you. They will guide you through the process to ensure a bespoke solution that meets your unique needs.

Kind Regards,
8theme team

#374123 Copied

Luca Rossi

Support staff

January 29, 2024 at 15:42

Dear @Artibdfl,

We hope this message finds you well.

Upon review, our development team has discovered that the video link provided in your previous correspondence has unfortunately expired. We kindly request that you resend the video at your earliest convenience to facilitate our ongoing assessment.

Furthermore, we would greatly appreciate it if you could provide us with the details of your staging site. This information is essential for our development team to conduct a thorough examination and address your needs more effectively.

Thank you for your cooperation and prompt attention to this matter.

Best Regards,
The 8Theme Team

#381552 Copied

Luca Rossi

Support staff

February 6, 2024 at 10:02

Dear @Artibdfl,

We hope this message finds you well.

We have conducted a review of your website and noticed that the XStore theme and associated plugins are currently outdated. As your website is operational and live, we are unable to proceed with updates directly on the live environment to avoid any potential disruptions to your service.

To ensure a smooth and secure update process, we kindly request that you create a staging site. This will allow us to perform the necessary updates and thorough testing without impacting the live site.

Your cooperation in this matter is greatly appreciated. Please let us know if you require any assistance in setting up the staging environment.

Thank you for your attention to this request.

Best Regards,
The 8Theme Team

#382558 Copied
Tagged: filter sort issues, fix woocommerce, improve search results, irrelevant results, woocommerce problems, woocommerce templates, wordpress
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