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Filter Bar disappeared without any changes made

This topic has 12 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Jack Richardson

Jamie Gill

Participant

February 10, 2025 at 09:53

Good Morning,

The shop filter bar showing sub categories, price etc has disappeared? It was there yesterday but gone today, I have not made any changes, can you please advise?

Thanks

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#433920 Copied Theme version: 9.4.7

11 Answers

Rose Tyler

Support staff

February 10, 2025 at 11:23

Hello, Jamie Gill,

Thank you for contacting us and for using XStore.

To add widgets to the Shop sidebar, please navigate to Appearance > Widgets in your WordPress dashboard and add the desired widgets to the Shop Sidebar area.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

#433931 Copied

Jamie Gill

Participant

February 11, 2025 at 13:49

Thanks, I have done that but its not working, can you please advise?

Please contact administrator
for this information.

#434054 Copied

Rose Tyler

Support staff

February 11, 2025 at 14:20

Hello,

Based on the screenshot you provided, we can see that the content has appeared in the sidebar on the shop page. Could you please clarify what exactly is not working at the moment?

We would be happy to assist you further.

Best regards,
8Theme Team

#434063 Copied

Jamie Gill

Participant

February 12, 2025 at 15:11

The content on the right, the shop, hasnt filtered to the left hand side selection.

#434146 Copied

Jamie Gill

Participant

February 12, 2025 at 23:14

Please see site login details

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for this information.

#434184 Copied

Jack Richardson

Support staff

February 13, 2025 at 15:31

Dear @Jamie Gill,

Thank you for reaching out to us.

We have noticed that your shop page is currently set to display only categories, as shown in the following screenshot: https://prnt.sc/9TwOs1je02cg. In such cases, the filters are unable to display products because the content is restricted to categories only.

To resolve this issue, we suggest the following solutions:

1. Enable Products and Categories Display: You can adjust your shop page settings to display both products and categories. This will allow the filters to function properly.

2. Create Multiple Layouts: You may consider creating different layouts—one for displaying only product categories on the main store page and another for other pages such as product categories, tags, or taxonomies. For detailed guidance, please refer to our documentation: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. This setup ensures that the main store page displays only categories, while category pages will include filters and product listings.

Please let us know your thoughts on these solutions. We look forward to your feedback.

Best regards,
Jack Richardson
8Theme Team

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Jamie Gill

Participant

February 13, 2025 at 17:34

Thanks, done that option 1 as per your recommendation but its still doing the same, tried to clear cache etc but still the same, can you please take a look?
Thanks

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Jamie Gill

Participant

February 14, 2025 at 00:04

That has messed the layout up….

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support staff only.

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Jack Richardson

Support staff

February 14, 2025 at 15:45

Dear @Jamie Gill,

We hope you are doing well.

After reviewing your case, we believe that the second solution we suggested would be the most suitable option. However, if you prefer to proceed with the first solution, we have disabled the Masonry option for you. This adjustment was necessary as the Masonry option caused conflicts in displaying the correct layout when showing both products and categories simultaneously on the page. Additionally, this change ensures that the filters function correctly.

Please review the update at your convenience: https://gyazo.com/8c1a2f650429536fe700fd28d86735ff.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

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Jamie Gill

Participant

February 17, 2025 at 11:50

Still not working, please see attached screenshot, Assembly Point Signs is ticked but the right hand view has not changed?

Thanks

Please contact administrator
for this information.

#434553 Copied

Jack Richardson

Support staff

February 17, 2025 at 16:11

Dear @Jamie Gill,

I hope you are doing well.

Please find below a video from our testing, demonstrating the same filter in action: https://gyazo.com/ffaf282c73911ae40e0e5f5d695df820.

Other category filters that contain products display them correctly. However, since the product categories are shown above the filtered products, users need to scroll down to view the results, as demonstrated in the video we previously shared (https://gyazo.com/8c1a2f650429536fe700fd28d86735ff).

Should you have any questions or require further clarification, please feel free to reach out.

Best regards,
Jack Richardson
8Theme Team

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