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FILTER BY BRAND NOT WORKING ON SHOP PAGES

This topic has 8 replies, 3 voices, and was last updated 11 months, 1 weeks ago ago by Luca Rossi

slw250@hotmail.com

Participant

January 12, 2024 at 15:06

Filter by brand widget is not working on shop sidebar, we have all the brands associated with the products but not showing in filter by brand widget on shop pages,

there is a screen shot
https://prnt.sc/hODp9C80uZWL

the admin login information is in the private content area

Please correct the problem

Please, contact administrator
for this information.

#379726 Copied Theme version: 9.2.5 WooCommerce version: 8.2.1

7 Answers

Rose Tyler

Support staff

January 12, 2024 at 16:03

Hello,

Thank you for reaching out to us.

We kindly request that you clear your cache and verify the functionality, as we have recently updated the settings of the widget.

Best Regards,
8Theme’s Team

#379736 Copied

slw250@hotmail.com

Participant

January 12, 2024 at 16:26

I cleared the cache but it still not showing up any result
here the screen shot
https://prnt.sc/zXW6ugQu-bs7

#379738 Copied

Rose Tyler

Support staff

January 12, 2024 at 16:42

Hello,

We appreciate your prompt response.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please provide temporary FTP access, so we can check the problem more deeply.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#379742 Copied

slw250@hotmail.com

Participant

January 12, 2024 at 16:52

I did tried all the method but still not working
here is the FTP login information

Please contact administrator
for this information.

#379744 Copied
Rose Tyler

Support staff

January 14, 2024 at 09:33
Hello,

We appreciate your prompt response, but we can’t connect FTP:
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server
```
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Kind Regards,
8theme team
#379839 Copied
slw250@hotmail.com

Participant

January 14, 2024 at 12:04

Please check the new ftp login information on private area

Please contact administrator
for this information.

#379859 Copied

Luca Rossi

Support staff

January 15, 2024 at 09:48

Dear @slw250,

We hope this message finds you well.

We wish to inform you that we have identified and resolved a conflict that was occurring between the brand filter functionality and the LiteSpeed cache on your website.

To address this issue, our team has implemented a custom code solution that effectively disables the caching for the brand filter widget. We are pleased to report that this adjustment has restored full functionality to the feature.

At your earliest convenience, could you please revisit the website and verify that the brand filter is now operating correctly? Your confirmation on this matter would be greatly appreciated.

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

#379913 Copied
Tagged: brand filter troubleshooting, fix woocommerce brand filter, repair brand filter wordpress, resolve woocommerce filter problems, shop pages brand filter, woocommerce brand filter issues, wordpress woocommerce themes
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