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Filter by categories does not appear even though the list is there

This topic has 4 replies, 3 voices, and was last updated 7 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: Sam
    Sam
    Participant
    April 22, 2024 at 09:10

    Hello Team,

    Please check below and advice solution

    https://prnt.sc/oM_yxEwHJuko

    Thanks

    #392483 Copied Theme version: 9.3.7
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2024 at 10:15

    Hello, Sam,

    We apologize for the delay in responding to your inquiry. To assist you further, could you please provide the URL of the page corresponding to your screenshot? Additionally, we require temporary access to your WordPress admin panel and FTP.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #392774 Copied
    Avatar: Sam
    Sam
    Participant
    April 24, 2024 at 16:31

    I changed that theme.

    Thanks

    #392858 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 24, 2024 at 16:31

    Dear Sam,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #392859 Copied

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The issue related to '‘Filter by categories does not appear even though the list is there’' has been successfully resolved, and the topic is now closed for further responses

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