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Filter by category isn’t showing on Shop page

This topic has 14 replies, 3 voices, and was last updated 2 months ago ago by Andrew Mitchell

Ar777

Participant

November 22, 2024 at 11:44

Filter by category isn’t showing on Shop page – https://motorpark.in/shop-2/
But shows in sub-category pages.

We have added custom location in widgets, that isn’t showing in sub-category but shows in parent category filter by location showing here – https://motorpark.in/product-category/courses/ filter by location not showing here – https://motorpark.in/product-category/courses/two-wheeler/

Also, for location filter we would like checkbox style to be same as theme’s checkbox, how to do that?

Kindly check filter from your side too if its working properly or not.

Please help with the issue

Please, contact administrator
for this information.

#424722 Copied Theme version: 9.4.5

13 Answers

Ar777

Participant

November 23, 2024 at 11:02

Hello, waiting for reply. Any update?

#424822 Copied

Rose Tyler

Support staff

November 24, 2024 at 13:28

Hello, Ar777,

We hope this message finds you well.

Please accept our apologies for the delayed response due to the weekend.

In order to further investigate, debug, and resolve issues, we kindly request access to your FTP accounts. Could you please provide us with the following details:
– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type

If you need assistance in setting up these credentials, your hosting provider should be able to guide you through the process.

We appreciate your cooperation.

Thank you for your understanding and support.

Best regards,
8Theme’s Team

#424948 Copied

Ar777

Participant

November 25, 2024 at 10:26

FTP Details mentioned in Private content area.

Please contact administrator
for this information.

#425053 Copied

Andrew Mitchell

Support staff

November 25, 2024 at 12:07

Hello, Ar777,

Thank you for reaching out to us. We have resolved the issue; kindly check and confirm. Additionally, please don’t forget to clear your cache.

Best regards,
8Theme Team

#425085 Copied

Ar777

Participant

November 25, 2024 at 12:17

Okay great, thank you!

Would you let us know how you fixed it? so in case we encounter the issue we can fix it ourselves.

2 things now –
1- In breadcrumbs we see Shop written 2 times, check links here –
https://motorpark.in/product-category/courses/two-wheeler/
https://motorpark.in/product-category/hot-wheels/
Above are the example links where you can see the issue.

2- We are unable to change the colour of filter icon in mobile, we even added different filter icon in Appearance->Customiser still the icon doesn’t change.

Kindly help in resolving these 2 issues as well.

Thank You, amazing support!

#425089 Copied

Ar777

Participant

November 26, 2024 at 12:46

Any update?

There’s another issue! We added new category under Courses->Two-Wheeler->Bike
however this isn’t showing in filter! We have added scooter under the same, that shows but bike isn’t showing.

Kindly check and help! This is affecting site from going live urgently!

In filter of courses, it shows courses also in filter which makes no sense. Just like you have corrected filter in shop section please help in course section too. It isnt working or reflecting to changes that we are doing.

#425282 Copied

Andrew Mitchell

Support staff

November 26, 2024 at 17:04

Hello, Ar777,

After adding new categories, brands, or other taxonomies, please make sure to clear the cache, including the WooCommerce cache.

Best regards,
8Theme Team

#425339 Copied

Ar777

Participant

November 26, 2024 at 17:46

Yes we tried all of that Andrew, still Bike doesn’t show in filter. Kindly check and revert ASAP. Thanks!

#425353 Copied

Ar777

Participant

November 27, 2024 at 09:49

Hello,
I request to please resolve and help in the mentioned issues a little faster, as we purchased additional paid support as we need to make clients website Live at the earliest. We request to kindly look into the issues on priority. Thanks!

#425433 Copied
Andrew Mitchell

Support staff

November 27, 2024 at 12:38
Hello, Ar777,

We hope this message finds you well.

We have noticed that, for some reason, the WooCommerce cache on your website periodically freezes or does not update as expected. To address this issue, we have added the following code to the functions.php file of your child theme:

// Ignore WC term cache add_filter('et_widget_cat_filter_ignore_wc_term_cache', '__return_true');

This adjustment should help resolve the caching issue.

If you have any questions or require further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team
#425482 Copied
Ar777

Participant

November 27, 2024 at 12:42

okay, thanks. But now on courses page all categories are showing, in courses it only showed courses related before!

#425483 Copied

Ar777

Participant

November 27, 2024 at 14:40

Hello,
Kindly help with the issue of Shop coming twice in breadcrumbs when we go in the course. Filter we are trying on our own unfortunately.

#425506 Copied

Andrew Mitchell

Support staff

November 28, 2024 at 20:21

Hello, Ar777,

Regarding the issue: “But now on the courses page, all categories are showing, whereas previously it only displayed related courses!”

We can apply our filter to address this; however, please note that doing so will result in the removal of all subcategories from the main shop page, including categories such as Courses -> Two-Wheeler -> Bike.

By default, the category filter on the shop page is designed to display only parent categories.

Best regards,
8Theme’s Team

#425773 Copied
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