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Filter by price don't work properly (taxes?)

This topic has 12 replies, 3 voices, and was last updated 5 years ago ago by Olga Barlow

ianabel

Participant

November 20, 2019 at 09:25

Hello,

Filter by price is not working properly. Please see screenshot https://www.ia-incosmetics.com/filter-by-price/. I suspect that it may be because is calculating price range without taxes. I introduced product prices without taxes and woocommerce add the taxes atomatically. But it shouldn’t be a problem for the filter by price.

#225314 Copied Theme version: v.6.2 (child v.1.0) WooCommerce version: 3.8.0

11 Answers

Rose Tyler

Support staff

November 20, 2019 at 09:32

Hello,

Do you use 8theme – Filter Products by Price widget? Please check how it works with a default Filter Products by Price widget. Let us know.

Regards

#225315 Copied

ianabel

Participant

November 20, 2019 at 09:50

yes I am using 8theme– Filter Products by Price widget. I also test it with default Filter Products by Price widget and happend the same thing. That’s why I think it may be because of taxes.

#225317 Copied

Rose Tyler

Support staff

November 20, 2019 at 10:07

Hello,

Please check how it works with Storefront (default WC theme).

Regards

#225318 Copied

ianabel

Participant

November 20, 2019 at 10:55

I test it with storefront and 8theme– Filter Products by Price widget disappears obviously but default Filter Products by Price widget works ok, or at least shows a result with sense. Please see screenshot https://www.ia-incosmetics.com/filter-by-price-storefront/

#225320 Copied

Rose Tyler

Support staff

November 20, 2019 at 11:22

Hello,

Please provide temporary wp-admin and FTP access.
Also, describe in more detail how to recreate the problem, because on first sight the filter works fine – http://prntscr.com/pzi2sy

Regards

#225324 Copied

ianabel

Participant

November 20, 2019 at 11:52

OK, Filter by price is capable of filter correctly as in your screenshot but only sometimes. In CUIDADO FACIAL menu, price range loads and filter ok and also in sub menu CONTORNO DE OJOS.
But it has two different issues:
1- in sub menu CUIDADO FACIAL > ROSTRO and all sub menus inside (serum, crema… mascarilla) filter price range loads wrong. For example https://www.ia-incosmetics.com/filter-by-price-rostro/ And same thing happends with: CUIDADO FACIAL > COSMETICA NATURAL CERTIFICADA, CUIDADO CORPORAL, HOMBRE and HOMBRE > CUIDADO DE LA BARBA
2- Every time I select a price range with “no products found” result the filter disappear like in this screenshot https://www.ia-incosmetics.com/filter-by-price-hombre-disappeared2/

Please contact administrator
for this information.

#225327 Copied

Olga Barlow

Support staff

November 21, 2019 at 12:05

Hello,

Problem appears only with 8theme Filter by price. With the default one, it works. We need some more time to find out why our widget does not work in the correct way.

Regards

#225414 Copied

ianabel

Participant

November 21, 2019 at 13:05

yes you are right that with default filter by price is working correctly, although the price range is not very bounded in CONTORNO DE OJOS because price range sets 10-50€ but maxim price is 27,15€, so range should be 10-30€. The rest works fine.

#225423 Copied

Olga Barlow

Support staff

November 22, 2019 at 14:43

Hello,

We fixed our price filter and now it works in the same way as the default one. But we found that the default filter does not work very well as you mentioned in the latest message. We enabled the default theme – Storefront – and there is the same price range https://gyazo.com/15168d4aace4a3f34a6d2bdacd3dc2dd
If default WooCommerce widget with default WooCommerce theme displays incorrect price range we can do nothing with this. Contact WooCommerce plugin support to find out what is the reason of this.

Regards

#225503 Copied

ianabel

Participant

November 25, 2019 at 10:18

Hello,
Your filter still disappears when the filter result is (not products found). And yes, default wordpress filter works in a wrong way in CONTORNO DE OJOS, the other categories and subcategories works fine. I will contact them also. Thanks

#225626 Copied

Olga Barlow

Support staff

November 25, 2019 at 18:42

Hello,

Issue with disappearing will be fixed in next update because it requires changes in many files.
Follow our updates xstore.8theme.com/update-history/

Regards

#225652 Copied
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