This topic has 11 replies, 3 voices, and was last updated 2 months, 2 weeks ago ago by Andrew Mitchell
Hi,
I have created website using XStore theme , In “Filter by Categories” section when we click any category it is not working (getting hanged / staled). Please provide me a solution. Pictures are attached for reference.
Hello, Praveen senthil,
Thank you for reaching out to us and for using the XStore theme for your website.
Please update the theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Best Regards,
8Theme’s Team
Hi,
All the Themes and Plugins are updated now , but still the same problem exists.Pls resolve the issue.
Hello, Praveen senthil,
I hope this message finds you well. We kindly request that you provide us with the necessary FTP access credentials. Additionally, please disable any existing caches and CDN configurations, as we are currently observing discrepancies in the appearance of widgets across different pages of the website, which suggests they may be cached.
Thank you for your attention to this matter. We look forward to your prompt response.
Best Regards,
8Theme’s Team
Hi,
Please find the credentials.
Hello, Praveen senthil,
Thank you for providing the credentials. However, we require access not to the admin panel but specifically to the FTP.
Best Regards,
8Theme’s Team
Hi ,
Please find attached the FTP Details .
Awaiting for your feed back, Is the problem raised has been sorted out? , Kindly revert back.
Hello, Praveen senthil,
We are pleased to inform you that we have resolved the issue you reported. Please check to confirm that everything is functioning as expected. We kindly remind you to clear your browser’s cache before verifying to ensure that you are viewing the most recent changes.
Best Regards,
8Theme’s Team
Hi,
Working fine, Thanks
Dear Praveen senthil,
We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.
Click here to rate now: https://themeforest.net/downloads
Thank you sincerely for your ongoing support!
Best Regards,
The 8Theme Team
The issue related to '‘Filter in catgory in shop Page is not working’' has been successfully resolved, and the topic is now closed for further responses