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Filter menu not displaying correctly since latest update

This topic has 16 replies, 4 voices, and was last updated 2 years, 4 months ago ago by Awais Ahmed

AshleyW

Participant

June 23, 2022 at 09:09

HI, I have just done the recent updates for theme and woocommerce.

The filters in the left menu of my product pages are no longer displaying. The icon is there like on a mobile – so you have to click that to see the filters. This same problem happened on a previous theme update and you logged in and fixed it so I do not know how to fix it myself. They load when the page loads, but then disappear. I have cleared the caches multiple times but it isn’t loading correctly.

Could you look at this please. Thanks, Ashley

#326728 Copied Theme version: 8.2.1 WooCommerce version: 6.6.1

15 Answers

Rose Tyler

Support staff

June 23, 2022 at 09:16

Hello,

Thanks for contacting us.
Please provide temporary wp-admin and FTP access.

Regards

#326729 Copied

AshleyW

Participant

June 23, 2022 at 09:56

Please see attached details, thanks

Please contact administrator
for this information.

#326733 Copied

Rose Tyler

Support staff

June 23, 2022 at 09:59

Thanks for wp-admin access.
Please check FTP access, we can’t connect https://prnt.sc/7BMR_0Dbd7Qy

Regards

#326735 Copied

AshleyW

Participant

June 23, 2022 at 14:22

Hi, I may have given you the wrong details. Correct ones are attached. Sorry, Ashley

Please contact administrator
for this information.

#326756 Copied

Rose Tyler

Support staff

June 23, 2022 at 14:44

Hello,

Thanks for the reply.
Could you please, provide a link (in private content) to the page that has such problem ?
Because I don’t see any issues -> https://gyazo.com/91c3f301ffaec57449da241136653ab0

Regards

#326762 Copied

AshleyW

Participant

June 23, 2022 at 22:51

You are looking at mobile. The problem is on desktop. All category pages. The left menu is showing the mobile icon – not the filters which should be displayed. Please look at any (or all) of the category pages on a desktop, you will see the problem – filters are not displaying on page on the left side as they should be.

#326792 Copied

Rose Tyler

Support staff

June 24, 2022 at 07:10

I do not see the problem – https://prnt.sc/qgF2XT2iBUxY https://prnt.sc/_qhTtl4AQ2n9 Please clear cache and check one more time.

Regards

#326808 Copied

AshleyW

Participant

June 24, 2022 at 12:57

This is what I see on all category pages on desktop. Not the menu but just the filter icon like you see on a mobile version. All caches have been cleared on browsers and for website. Even in a private browsing windows it still appears like this
https://prnt.sc/G5nPgX4_3LpQ

#326904 Copied

Rose Tyler

Support staff

June 24, 2022 at 13:32

Hello,

Thanks for the screenshot. It is strange. What browser do you use? Could you please check from another device?

Regards

#326911 Copied

AshleyW

Participant

June 24, 2022 at 15:29

Have tried with Chrome, Edge and Firefox on a desktop and a laptop. All show the same. I have also asked a friend to check it on their laptop, someone who definitely wouldn’t have the website cached – same result. I don’t have a Mac so unable to test safari on a desktop. On mobile it seems okay.

#326957 Copied

Olga Barlow

Support staff

June 24, 2022 at 16:39

Hello,

Checking your site and sidebar is ok https://recordit.co/Ade2cxrgKX

Regards

#326960 Copied

AshleyW

Participant

June 25, 2022 at 09:35

Hi, I don’t understand how you are seeing it okay. I’ve re-checked everything today and still get the same result. Here is a screenshot from my admin centre, in customize – it still doesn’t show the filters menu.
https://prnt.sc/iFFonJ1Ohrin

I can’t test my site if I can’t see it properly and I am not the only one viewing it like this, as I said before I had a friend test it too.

#326998 Copied

Awais Ahmed

Participant

June 27, 2022 at 08:41

Hello, @AshleyW,

I don’t see any issue on the site I have checked the shop page, and categories pages here are the screenshots of all those pages you can see here: https://postimg.cc/ZB1XLp03 and https://postimg.cc/tnpNy4Mw and https://postimg.cc/R31TYtPK also I have checked your issue by login and here is the resulting image: https://postimg.cc/k2TJvYCb it appears just fine.

So this seems to be the cache issue only, If you have any server cache then please flush it and disable it for a while and then remove your site cache and deactivate the cache plugins and finally check back your site after removing the browser cache. I hope it will work for you as well.

Regards 8Themes Team.

#327091 Copied

AshleyW

Participant

June 27, 2022 at 10:41

Okay thanks. Yes you are right, I had cleared all the caches but now I disabled Litespeed Cache and now see the site displaying correctly. However, on re-activating the plugin I get the error again. Does this mean I have to removed the Litespeed plugin permanently, or is there some setting I should change somewhere?

#327111 Copied

Awais Ahmed

Participant

June 27, 2022 at 11:15

Hello, @AshleyW,

Sound’s Good!! Finally, you find the culprit 🙂

You can contact Plugin Support to Clarify this because we do not tested that plugin officially and Our theme is compatible with these two cache plugins. WP Super Cache plugin and W3 Total Cache plugin, you can use any one of them as per your requirements.

Regards 8Themes Team.

#327117 Copied
Tagged: display, filter, menu, templates, update, woocommerce, wordpress
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