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Filter mobile – click doesn’t work, just press for a few seconds

This topic has 7 replies, 3 voices, and was last updated 8 months, 2 weeks ago ago by Rose Tyler

Vítor Carneiro

Participant

June 22, 2024 at 10:47

Good morning,

I need help! The mobile filter part is working wrong and I can’t understand why. On mobile, if you click on the filter, the filters do not appear, I have to keep my finger pressed to open the filter menu

Link for video: https://we.tl/t-BGqr4aZaLX

Please, contact administrator
for this information.

#400954 Copied Theme version: 9.3.13

6 Answers

Rose Tyler

Support staff

June 22, 2024 at 13:20

Hello Vítor Carneiro,

Thank you for reaching out to us with your concern.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, please provide FTP access, and we will check the issue more deeply.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#400990 Copied

Vítor Carneiro

Participant

June 22, 2024 at 14:09

Hello

I have already deactivated the plugin and others and it remains the same :(. I have the FTP access port disabled for security. But I installed the file manager plugin to be able to test! I already left the access data at the top.

#401005 Copied

Rose Tyler

Support staff

June 23, 2024 at 09:57

Hello Vítor Carneiro,

Thank you for reaching out to us. We would like to inform you that our specialist will respond to your inquiry after the weekend. Thank you for your patience and understanding.

Best Regards,
8Theme’s Team

#401074 Copied
Jack Richardson

Support staff

June 24, 2024 at 07:43
Dear @Vítor Carneiro,

I hope this message finds you well. We have recently implemented an update to your child-theme/functions.php by adding the following snippet:

add_filter('etheme_canvas_sidebar_config', function($config) { $config['open_action'] = 'click'; return $config; });

To ensure that these changes take effect, could you please clear your device’s browser cache and verify the update on your end? We’ve checked on our devices and the fix worked.

Thank you for your cooperation.

Best Regards,
Jack Richardson
The 8Theme Team
#401154 Copied
Vítor Carneiro

Participant

June 24, 2024 at 08:38

Hello,

It’s working 🙂 Thank you very much

#401171 Copied

Rose Tyler

Support staff

June 24, 2024 at 09:36

Hello Vítor Carneiro,

You’re welcome!

Best Regards,
8Theme’s Team

#401189 Copied
Tagged: fix click issue woocommerce, mobile filter troubleshooting, mobile interaction woocommerce themes, press duration solution woocommerce, user-friendly woocommerce mobile themes, wordpress woocommerce themes
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Filter mobile – click doesn’t work, just press for a few seconds

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