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Filter not working propley when select category

This topic has 8 replies, 2 voices, and was last updated 3 months, 2 weeks ago ago by Andrew Mitchell

lyana

Participant

July 25, 2024 at 18:41

Hello Team Support ,

There is issues with filter in shop page and categories.

1- when i select an category in filter in EN site it take me back to the Arabic site ( i am using mulitlanguage site ) , this issue in all shop archive pages , shop page and categories pages

2- when i select an category and click Aplly button filter it shows all products not the selected category products . in both ( Arabic & English site)

Thanks

Please, contact administrator
for this information.

#407019 Copied Theme version: 9.3.15

7 Answers

Andrew Mitchell

Support staff

July 26, 2024 at 13:36

Hello, lyana,

Thank you for providing us with the access credentials. Unfortunately, even after disabling the LiteSpeed Cache plugin, we are unable to see the changes we are making to the files. Could you please also disable the CDN and any server cache, if available?

Best Regards,
8Theme’s Team

#407148 Copied

lyana

Participant

July 26, 2024 at 14:28

Dear Andrew,

I disabled CDN , and the issue doesn’t solved.

Thanks

#407157 Copied

Andrew Mitchell

Support staff

July 26, 2024 at 16:03

Thank you for disabling the CDN as requested. We are pleased to inform you that this action has successfully resolved one issue. Please check and confirm if everything is functioning correctly on your end.

Additionally, we are continuing to work on a solution for the second issue and will keep you updated as soon as a resolution is found.

Best Regards,
8Theme’s Team

#407181 Copied

lyana

Participant

July 26, 2024 at 17:25

Dear Andrew,

First issue solved.

But second not.

I hope this issue will solve as soon as possible because my site is live.

Thanks

#407189 Copied

Andrew Mitchell

Support staff

July 29, 2024 at 15:43

Hello, lyana,

We hope this message finds you well. We are pleased to inform you that we have successfully second issue that were previously reported. We kindly ask you to verify the corrections at your earliest convenience.

Additionally, please be advised that these fixes will be included in the next update of the theme.

Thank you for your attention to this matter. Should you have any further inquiries or require assistance, please do not hesitate to contact us.

Best Regards,

The 8Theme Team

#407628 Copied

lyana

Participant

July 30, 2024 at 14:54

Dear Andrew ,

Thank you for your help .

best regards

#407891 Copied

Andrew Mitchell

Support staff

July 30, 2024 at 14:54

Dear lyana,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#407892 Copied
Tagged: category filter issues, fix woocommerce filter, select category problems, troubleshoot woocommerce, woocommerce category selection, woocommerce templates, wordpress
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The issue related to '‘filter not working propley when select category’' has been successfully resolved, and the topic is now closed for further responses

Filter not working propley when select category

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