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Filter on mobile is not working properly

This topic has 13 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Rose Tyler

gewoonbovenaan

Participant

June 23, 2022 at 08:54

The filter is not working properly on yourlight.com/webshop on mobile.
Somehow the filter opens but nothing appears only a black area full screen.
I would like to have a filter button above the webshop where it expands when clicking it. and on the left side where the filter opens properly. any idea why this happens?

https://gyazo.com/bfa9f77a144258d3e15818af1b619333

Please, contact administrator
for this information.

#326722 Copied Theme version: 8.2.1

12 Answers

Rose Tyler

Support staff

June 23, 2022 at 09:00

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If this doesn’t help, provide temporary FTP access.

Regards

#326724 Copied

gewoonbovenaan

Participant

June 23, 2022 at 14:23

i have tried disabling plugins but that doesnt help, i guess its something too with the woocommerce filter, but not sure.

Please contact administrator
for this information.

#326757 Copied

Rose Tyler

Support staff

June 23, 2022 at 14:31

Hello,

Thank you. I’ve passed your issue to our developers. I’ll inform you once they fix it.

Regards

#326759 Copied

Rose Tyler

Support staff

June 23, 2022 at 14:45

You have custom css that hides sidebar on mobile devices -> https://prnt.sc/9Ox0Wibcefm3 and if remove it then the sidebar will work as expected -> https://prnt.sc/-EnhZwLf3Nxs

Regards

#326763 Copied

gewoonbovenaan

Participant

June 23, 2022 at 15:27

Ah ok that worked! but somehow the filter is gone at desktop now.. https://gyazo.com/cc66283a323e7faadb861aaa4826358e

#326765 Copied

Rose Tyler

Support staff

June 23, 2022 at 15:46

Please provide URL of page with the problem.

Regards

#326768 Copied

gewoonbovenaan

Participant

June 24, 2022 at 10:34

The filter is there again, but when you go to another page and then try to filter, the (official) Woocommerce filter doesnt work anymore. https://gyazo.com/9aa6eacae83ef90bdaa4b3a15947786f

Is it the filter or something conflicting?

#326862 Copied

Rose Tyler

Support staff

June 24, 2022 at 12:24

Hello,

I’ve passed your issue to our developers. I’ll inform you once they fix it.

Regards

#326902 Copied

Rose Tyler

Support staff

June 24, 2022 at 14:53

Fixed. Clear cache and check now.

Regards

#326948 Copied

gewoonbovenaan

Participant

June 27, 2022 at 09:52

yes that works out, many thanks. Another weird issue is now that when filtering it shows the selected products. https://gyazo.com/40e3392317224172537fcab2bf990f10 only on the left there is ATEX (4) and ATEX (5) so he doesnt count properly. But when i activate this (because i want to delete the word ”From” price. https://gyazo.com/9648b5e4b0becddb299e3f1aae74e1cb then the word is gone and looks much better, but it brakes the filter : https://gyazo.com/82ec89cb0c48cef6eab5820392990811 instead of showing 5 products, it shows all..

#327097 Copied

Rose Tyler

Support staff

June 27, 2022 at 10:13

Hello,

Thanks for the reply. Our devs will check it

Regards

#327099 Copied

Rose Tyler

Support staff

June 28, 2022 at 06:07

As we understood you right you want to keep only min price on Variable products but without ‘From:’ word before prices
We added for you a few lines code to your child-theme/functions.php
https://prnt.sc/Wzn9JpQiJQqX
Before : https://prnt.sc/JIg9sr8XhyMp
After : https://prnt.sc/4r92SHlCYmrz
Do you need anything else or just that fix will be helpful for your issue ?|

Regards

#327185 Copied
Tagged: filter, issues, mobile, problems, themes, woocommerce, wordpress
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