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Filter products by attribute is not working

This topic has 11 replies, 2 voices, and was last updated 7 years, 1 months ago ago by Rose Tyler

  • Avatar: giorgos
    giorgos
    Participant
    October 17, 2017 at 14:18

    Hi!

    After updating my fantastic legenda theme to legenda 3.4 everything is going well except the product filters from the Shop Sidebar.

    When a user is in a category and selects a filter like color no results are coming through and the message – NO PRODUCTS WERE FOUND – is showing.

    I have the site to a staging level for testing and after solving anything to push it live, can you help me on that.

    Thank you in advance

    Please, contact administrator
    for this information.
    #175358 Copied Theme version: legenda 3.4 WooCommerce version: 3.2.1
    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2017 at 15:02

    Hello,

    Could you please check the same with a default theme, for example, Storefront? Let me know result and provide wp-admin access in Private Content.

    Regards

    #175363 Copied
    Avatar: giorgos
    giorgos
    Participant
    October 18, 2017 at 09:34

    Hello,

    I have installed the storefront and I have the same issue with the products filter they are not showing products and also when I activated the legenda child theme I get the message ” Legenda 0.0.1 Theme Activated “!

    Another problem is with the magnifier glass is not working on the first image of the product.

    Please, contact administrator
    for this information.
    #175439 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 09:55

    Hello,

    If the same problem persists not only with our theme but with default theme too, it means that the problem does not depend on theme functionality. We will be able to help you only with issues related strictly to our theme or plugins that come bundled with our theme.

    Very likely the problem relates to one of your 3-rd party plugins, so try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.

    Regards

    #175442 Copied
    Avatar: giorgos
    giorgos
    Participant
    October 18, 2017 at 12:58

    Hi,

    I have disabled every 3d party but no luck still not working! can you help me on that

    Thanks in advance

    #175466 Copied
    Avatar: giorgos
    giorgos
    Participant
    October 18, 2017 at 15:48

    Hi!

    Ok now is solved everything all are going fantastic except the magnifier glass on the first image.

    #175481 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 19, 2017 at 09:22

    Hello,

    Please give me full access to your admin panel.

    Regards

    #175537 Copied
    Avatar: giorgos
    giorgos
    Participant
    October 19, 2017 at 09:44

    Thank you so much, you have amazing support and always just on time!

    Please, contact administrator
    for this information.
    #175545 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 19, 2017 at 10:03

    Hello,

    I’ve disabled YITH WooCommerce Badge Management Premium plugin, please check your product now.

    Regards

    #175546 Copied
    Avatar: giorgos
    giorgos
    Participant
    October 19, 2017 at 10:32

    Thank you now is working!!! great help

    #175551 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 19, 2017 at 10:58

    You’re welcome!

    Regards

    #175556 Copied
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