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Filter x = active i can not click on the products in the webshop

This topic has 9 replies, 2 voices, and was last updated 6 months, 2 weeks ago ago by Rose Tyler

Smart

Participant

March 8, 2024 at 10:46

Filter x = active i can not click on the products in the webshop

Please, contact administrator
for this information.

#386073 Copied Theme version: 9.2.9

8 Answers

Smart

Participant

March 8, 2024 at 10:51

See private message for the right download link for the example video

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#386075 Copied

Rose Tyler

Support staff

March 8, 2024 at 10:52

Hello, Smart,

Thank you for reaching out to us with your concern.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

We can’t log in. Please check the wp-admin credentials.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#386076 Copied

Smart

Participant

April 6, 2024 at 10:17

See Private content area…

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#390344 Copied

Rose Tyler

Support staff

April 7, 2024 at 09:00

Hello,

We wish to inform you that we have deactivated the WPCode Lite plugin on your website. Following this action, we have observed that the gallery functionality is now operating correctly.

We kindly request that you review any custom code you may have implemented, as it may require adjustments. Please be aware that our team is not accountable for modifications made by users to their own installations.

We apologize for any inconvenience this may cause and appreciate your understanding.

Best Regards,
8Theme’s Team

#390413 Copied

Smart

Participant

April 8, 2024 at 23:03

See private messsage.

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for this information.

#390722 Copied

Rose Tyler

Support staff

April 9, 2024 at 07:35

Hello,

1/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
Let us know the result.

2/ Could you please provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind Regards,
8theme team

#390747 Copied

Smart

Participant

May 6, 2024 at 23:19

see private messages. I hope you can help me out quickly

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for this information.

#394182 Copied

Rose Tyler

Support staff

May 7, 2024 at 07:08

Hello,

Thank you for getting in touch with us.

We’ve disabled WPCode Lite plugin to solve the problem. Please check your code there and the settings of the plugin.

Kind Regards,
8theme team

Please contact administrator
for this information.

#394201 Copied
Tagged: active filter problem, clicking issue, online store fixes, product filter issue, webshop troubleshooting, woocommerce themes, wordpress
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