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Filtering doesn’t work properly, it always shows all products

This topic has 4 replies, 2 voices, and was last updated 2 years ago ago by Rose Tyler

  • Avatar: Florian Twrdy
    Florian Twrdy
    Participant
    November 28, 2022 at 16:26

    Hello,

    if i try to filter after e.g. categories, i always get all products shown. When i disable the theme and use another one, the filter works fine.

    Can you help me with this?

    Regards

    #339921 Copied Theme version: 8.3.7
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2022 at 16:30

    Hello,

    Provide URL of page with the problem and temporary wp-admin access.

    Regards

    #339923 Copied
    Avatar: Florian Twrdy
    Florian Twrdy
    Participant
    November 28, 2022 at 16:57

    Hello,

    see private area

    Please contact administrator
    for this information.
    #339929 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2022 at 17:11

    Hello,

    As we can see, you are using 3rd party plugin for the Categories filter. Try to contact support of WOOF – WooCommerce Products Filter plugin to get assistance.
    We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Regards

    #339935 Copied

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