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Filters are not working on the Search page

This topic has 8 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Andrew Mitchell

PanosN

Participant

September 26, 2024 at 11:14

Dear Support Team,
I hope this email finds you well. I’m writing to follow up on an ongoing issue we’ve been experiencing with the search page filter functionality, which we’ve been addressing for several months now.

We saw that the topic is closed now.
Is the issue now resolved?
Please inform us.

Thank you for your continued support.

Best regards.

#415937 Copied

7 Answers

Andrew Mitchell

Support staff

September 26, 2024 at 15:54

Hello, PanosN,

We would like to inform you that if a topic is marked as closed, it indicates that the issue has been resolved. Please ensure that you update to the latest version, apply the necessary patches, and verify the functionality of the filters.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#415989 Copied

PanosN

Participant

September 26, 2024 at 21:27

Hello,

We have updated the theme and applied all the available patches.
It seems that the filters do not work as expected in the search results page.
e.g. when we apply the price filter the products are not filtered accordingly.

Could you please check?

Thank you in advance.

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support staff only.

#416013 Copied

Andrew Mitchell

Support staff

September 27, 2024 at 15:58

Hello, PanosN,

Thank you for your clarification. Could you please provide us with the access credentials to the administrative panel and FTP?

Best Regards,
8Theme’s Team

#416152 Copied

PanosN

Participant

September 30, 2024 at 14:58

Hello,

Kindly avoid making any major / critical changes, as this is a live e-shop and not a staging environment.
We have kept a backup to our server for extra safety, just in case anything happens.

Thank you very much for your help in advance.

Please contact administrator
for this information.

#416462 Copied

Andrew Mitchell

Support staff

October 1, 2024 at 15:38

Hello, PanosN,

We hope this message finds you well. We would like to express our gratitude for providing us with the necessary access credentials.

Could you kindly specify the directory in which the website is located? Additionally, if possible, we would appreciate it if you could temporarily disable the cache and CDN to facilitate our ongoing tasks.

Thank you for your cooperation and assistance.

Best Regards,

8Theme’s Team

#416663 Copied

PanosN

Participant

October 31, 2024 at 14:14

We changed some settings and now you have direct access to the directory that the website is located.
Unfortunately, this is a live e-shop with 190.000 products and permanent traffic. It is unrealistic to disable the cache mechanisms without interupting or causing serious impact to customer experience.

#421171 Copied

Andrew Mitchell

Support staff

November 1, 2024 at 16:32

Hello, PanosN,

In this case, we recommend that you create a staging site and provide us with access to it.

Best regards,
8Theme Team

#421336 Copied
Tagged: fix search page woocommerce, fix woocommerce filters, repair search filters wordpress, woocommerce search functionality fix, woocommerce themes filter issues, wordpress search page troubleshooting, wordpress woocommerce filter solution
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