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Filters are not working properly for me - by aniwalunj

This topic has 12 replies, 2 voices, and was last updated 1 years, 6 months ago ago by aniwalunj

aniwalunj

Participant

August 23, 2023 at 22:14

Filters are not working properly for me. I am facing following problems.

1. For Categories filter, in it’s dropdown list only some of the categories are visible
2. I cannot get color swatches to be circular. They only appear square. I one of the demo sites they are circular.
3. When any filter is applied the list updates but pictures for some of the products do not load.
4. Filters sidebar does not appear for other dynamic pages. i.e. for search results there is no sidebar at all. So I cannot filter my search results. Please let me know how can I activate filter sidebar to those pages as well?

Please kindly help me to resolve these issues. I have provided you with my login for wordpress and SFTP credentials as well.

Thank you

Please, contact administrator
for this information.

#365480 Copied Theme version: Marseille04 WooCommerce version: 8.1

11 Answers

Rose Tyler

Support staff

August 24, 2023 at 06:56

Hello, Aniwalunj,

Thank you for contacting us and for using XStore.

1/ Only now empty categories can be shown.

2/ We can’t connect to FTP. Please check your credentials and try to connect by yourself using FileZilla.
Provide one more time: FTP host, FTP username, FTP password, FTP port, FTP encryption.

3/ Please try to disable 3rd-party plugins one by one to find out which one causes the problem.

4/ Header Builder > Search > Sidebar Position.

Kind Regards,
8theme team

#365493 Copied

aniwalunj

Participant

August 24, 2023 at 13:41

In wordpress they use SFTP. I have provided you with the credentials. Please use those credentials and use following procedure to login to SFTP

1. Open Cyberduck
2. Click Open Connection
3.Select SFTP (SSH File Transfer Protocol) in the dropdown menu
4. Enter the address of the server in the field Server.
(sftp.one-example.com – make sure to enter sftp to connect securely via SFTP.)
5.Enter the port number.
(port 22 for SFTP)
6. Make sure Anonymous Login is not selected.
Enter your username
(one-example.com – keep it lowercase and without “www.”)
7. Enter your password
(the one you chose for SSH in your Control Panel)
8. Click on Connect to connect to the server.
9. Click Allow when you get a warning about an unknown host key.

Please contact administrator
for this information.

#365545 Copied

Rose Tyler

Support staff

August 24, 2023 at 17:04

Hello, Aniwalunj,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you.
Please be patient and do not change access.

Kind Regards,
8theme team

#365578 Copied

aniwalunj

Participant

August 24, 2023 at 18:33

Thank you. Noted!

#365585 Copied

Rose Tyler

Support staff

August 25, 2023 at 08:36

Hello, Aniwalunj,

Fixed. Please check now.

Kind Regards,
8theme team

#365641 Copied

aniwalunj

Participant

August 25, 2023 at 08:42

No fixed! Filtered products still don’t show images. I have to refresh the page each time. Try it on your end. Problem is not fixed for this thing.

1. Fixed
2. Fixed
3. NOT Fixed
4. Fixed

#365642 Copied

Rose Tyler

Support staff

August 25, 2023 at 10:39

Hello, Aniwalunj,

We can’t log in to your Dashboard anymore. Please check.

Kind Regards,
8theme team

#365663 Copied

aniwalunj

Participant

August 25, 2023 at 10:40

Please try again now.

#365665 Copied

aniwalunj

Participant

August 25, 2023 at 10:42

Is it happening because of the JetPack Images lazy load feature?

I disabled it and it is kinda working right now. Let me test it for few hours. I will get back to you on this.

#365667 Copied

Rose Tyler

Support staff

August 25, 2023 at 15:30

Hello, Aniwalunj,

Thank you for letting us know.

Kind Regards,
8theme team

#365688 Copied

aniwalunj

Participant

August 25, 2023 at 21:31

Seems to work fine!

#365710 Copied
Tagged: effective woocommerce solutions, fix woocommerce filters, professional wordpress fixes, resolve woocommerce problems, troubleshoot woocommerce templates, wordpress filter issues, wordpress woocommerce templates
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