Filters do not work in search results - by infomrprod

Hello, Infomrprod,

Thank you for reaching out to us with your query regarding the filtering functionality.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site. This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

Please ensure that you have a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello, Infomrprod,

We appreciate your prompt response.

We would recommend that you create a staging site—a full copy of the live site—and perform all tests there first. This approach ensures that any changes can be safely tested without affecting the live environment, allowing for a smooth and controlled process.

Should you need any further assistance or have additional questions, please do not hesitate to contact us.

We would like to bring to your attention that the widgets displayed on the search results page reflect the same product count as those on the Shop page. This is because they source their values from the global products database table. At present, there is no functionality available to modify this behavior.
Should you wish to alter the display of product counts, you have the option to disable the “Show numbers of products” feature within the widget settings. Alternatively, you may choose to disable the Sidebar for the search results page. This can be done by navigating to Theme Options, selecting Header Builder, and then adjusting the Search settings.

Kind Regards,
8theme team

Hello, Infomrprod,

We appreciate your prompt response.

We kindly request that you furnish us with temporary wp-admin and FTP credentials for the staging site. This will enable us to conduct a thorough investigation and assist you more effectively.

Furthermore, we would appreciate it if you could capture and share a video demonstrating your actions on the search results page. This will help us gain a clearer understanding of the problem and your expected outcome.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Infomrprod,

Thank you for reaching out and providing your credentials.

We have thoroughly reviewed the functionality and code, and we have discovered that the WooCommerce filters do not operate in conjunction with search results (please accept our apologies for the delay in our response). Our filters were developed following their model, which means they function with all products and yield the appropriate outcomes.

This behavior is not a bug but rather an inherent characteristic of the widgets. Unfortunately, it cannot be modified quickly. To achieve the behavior you have mentioned, a significant rewrite of widgets code would be necessary. This would entail a considerable investment of our developers’ time, followed by a testing phase. At present, our team is unable to start this task, regrettably.

Please submit your request through the following page: https://www.8theme.com/taskboard/ to add it to our queue for future enhancements.

We appreciate your understanding and are committed to continuously improving our services.

Kind Regards,
8theme team

Hello, Infomrprod,

You may wish to explore the following options, and should you find a solution, we kindly ask that you share it here. It may prove beneficial to other our customers.

Kind Regards,
8theme team

Hello, Infomrprod,

Thank you for getting in touch with us.

Please submit your request on our Taskboard at https://www.8theme.com/taskboard/. This platform allows other customers to view and vote on proposed enhancements, potentially influencing their prioritization and development.

Our theme has search by the products, product SKU, pages, posts (Theme Options > Header builder > Search). If you want to have any other types of search (by category title, tags etc) or additional conditions /filters you can use an additional plugin or submit additional customization requests https://www.8theme.com/account/#etheme_customization_panel

Kind Regards,
8theme team

Hello,

We would like to inform you that our customers may engage in mutual recommendations. Please be advised that we do not assume responsibility for private advice made between customers.

We hope for your understanding.

Kind Regards,
8theme team