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Filters issue : active filter not show, not possible to select 2 filters…

This topic has 12 replies, 3 voices, and was last updated 2 years ago ago by Rose Tyler

Chris0483

Participant

February 6, 2023 at 22:18

Hello

We have an issue with filters. When we select a filter attribute as a color then a categorie product, the color attribute filter clears. Second issue, is the price filter is no longer displayed as soon as a filter is selected, it is not possible to select several category filters at the same time (eg pants category + tshirt category…)

Can you help us to fix that please…

Greatings

Please, contact administrator
for this information.

#346200 Copied Theme version: 9.0.3 WooCommerce version: 7.3.0

11 Answers

Tony Rodriguez

Support staff

February 7, 2023 at 10:03

Hello, @Chris0483,

We understand that you have implemented the “Active Product Filter” widget in your shop sidebar, which displays only active filters. Additionally, we understand that you have used multiple filter widgets in the same sidebar.

Your main concern is why when you select the color filter it shows in the active filter, but after selecting the product category it disappears. This is the default behavior, as the product categories are not coming from the filter widget, but rather from a separate widget called “product categories”. The other filters are coming from the filter widget, so as soon as you click on the product category, it will take you to that page and all other filters will be cleared. On that particular category page, you will be able to use the other filters.

We have successfully implemented multiple filters on the shop page, as evidenced by the screenshot provided below:
https://postimg.cc/QVrNXXrD

We are pleased to inform you that the other filters on the category page are functioning properly. Please refer to the following link for further information: https://postimg.cc/Ny9G0FMs.

We hope this clarifies the matter.

Best regards,
8Theme’s Team

#346230 Copied

Chris0483

Participant

February 7, 2023 at 12:20

Hello

I’m sorry but there issue again. Check my screencast maybe easier to understand.

https://www.awesomescreenshot.com/video/14605558?key=73db4895e188322497aee894c3ba652e

Best regards

#346245 Copied

Rose Tyler

Support staff

February 7, 2023 at 13:46

Hello, Chris0483

Our theme or WooCommerce plugin does not have filter by category widget. There is only Product categories list widget.
If you need filter by categories you need to look for the third-party filter plugin that has such a filter widget.
You can submit your request here – https://www.8theme.com/taskboard/, and our dev team will analyze how many people need this also and if there is the possibility to do this.

Best Regards,
8Themes Team

#346256 Copied

Chris0483

Participant

February 7, 2023 at 15:45

Ok I open the topic for this task. And why filter by price disappear ?

#346279 Copied

Rose Tyler

Support staff

February 7, 2023 at 16:07

Hello, Chris0483

Could you provide FTP access? Then I will be able to pass this question to our dev team.
To provide FTP access, please contact your hosting provider for assistance.

Try to use the default “Filter Products by Price” widget of WooCommerce.

Best Regards,
8Themes Team

#346287 Copied

Chris0483

Participant

February 7, 2023 at 16:22

Here access ftp.

Please contact administrator
for this information.

#346297 Copied

Rose Tyler

Support staff

February 7, 2023 at 17:27

Hello, Chris0483

Thanks for the reply.

What username can we use?

Best Regards,
8Themes Team

#346321 Copied

Chris0483

Participant

February 7, 2023 at 17:37

Sorry, here the username

Please contact administrator
for this information.

#346327 Copied

Rose Tyler

Support staff

February 8, 2023 at 08:44

Hello,

Fixed. Please clear cache and check now.

Best Regards,
8Themes Team

#346371 Copied

Chris0483

Participant

February 8, 2023 at 10:08

Hello
Thank you, is good now. Can you tell me how you fixed this problem please ?

#346377 Copied

Rose Tyler

Support staff

February 8, 2023 at 10:33

Hello, Chris0483

You’re welcome!

We added esc_html function wrap for the text which comes from settings ‘add to wishlist text’ & ‘remove wishlist text’ -> https://prnt.sc/2LMky9D1PcSH
That function decodes specific characters (apostrophes in your cases) with slashing so it is ok now for js and does not make errors because of breaking structure.

Best Regards,
8Themes Team

#346381 Copied
Tagged: active filter, filter issue, filters, select filter, themes, woocommerce, wordpress
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