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Filters not filtering on my website archive pages

This topic has 4 replies, 3 voices, and was last updated 2 weeks, 3 days ago ago by Alex Carter

ziga32

Participant

April 3, 2025 at 13:54

When here
https://komponentko.si/racunalniske-komponente/graficne-kartice/

and I click on a filter, for example this one
https://share.cleanshot.com/FzLjCMHj

nothing is shown.

#439614 Copied Theme version: 9.4.8

3 Answers

Andrew Mitchell

Support staff

April 3, 2025 at 14:08

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#439620 Copied

ziga32

Participant

April 3, 2025 at 14:52

Like I said in my first post, no products are shown when I filter. Also seen on the screenshot.
https://share.cleanshot.com/FzLjCMHj

Video
https://share.cleanshot.com/FzLjCMHj

I sent you admin details, if you also gonna need FTP let me know

Please contact administrator
for this information.

#439627 Copied

Alex Carter

Support staff

April 3, 2025 at 15:09

Hello,

We appreciate your prompt response.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ It is possible that the cause of this is related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance and provide FTP access.

Warm Regards,
The 8Theme Team

#439634 Copied
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