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Filters not opening - by MAHDAR - on WordPress WooCommerce support

This topic has 5 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

MAHDAR

Participant

June 27, 2023 at 07:52

Hello good time

When I enter the site with a guest browser

The first time I click on opening the filters, it does not open and I have to reload the page to open it.

What do you think about this issue?

Please, contact administrator
for this information.

#360370 Copied Theme version: 9.1.5

4 Answers

Tony Rodriguez

Support staff

June 27, 2023 at 08:40

Hello, MAHDAR,

We have conducted an investigation of your website and determined that the issue is likely related to a cache issue. We recommend that you clear all caches, including site cache, server cache, plugin cache, and browser cache, and temporarily disable cache system on your site.

We hope that this will resolve the issue.

If the issue still persists then please share your site valid/correct WP-ADMIN Login details in the below-listed format in the private content area of this topic on which you are facing the issue so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Kindly take a complete backup of your site first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Best Regards,
8Themes Team.

Please contact administrator
for this information.

#360380 Copied

Rose Tyler

Support staff

June 27, 2023 at 08:47

Hello, MAHDAR,

Thank you for getting in touch with us.

We’ve checked Filters as in your video, but we do not see any problem.

We can’t log in to your site (credentials are incorrect).
Have you solved the problem with filters by yourself?

Kind Regards,
8theme team

#360381 Copied

MAHDAR

Participant

June 27, 2023 at 09:03

You can enter now
Thankful

And the site is on Cloudflare, when I put it on Development Mode, the problem is solved

Do you have a suggestion?

This happens only when the customer enters the site for the first time or clears his browser cache

#360383 Copied

Rose Tyler

Support staff

June 27, 2023 at 14:06

Hello, MAHDAR,

“And the site is on Cloudflare, when I put it on Development Mode, the problem is solved” – in this case, clear all cache from the Cloudflare side or contact their support to get suggestions.

“This happens only when the customer enters the site for the first time or clears his browser cache” – this doesn’t happen for us, we made a few tests including an incognito Chrome browser window, but we do not see the problem.

In this case, please follow our recommendations to solve the problem on your side.

Kind Regards,
8theme team

#360413 Copied
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