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First time addtocart not working. Only on fresh browser.

This topic has 7 replies, 3 voices, and was last updated 4 months ago ago by Luca Rossi

nickson

Participant

November 29, 2024 at 11:42

When trying to add a product to cart in a fresh browser. The popupup mesasage says product added. But however, no product is added.

When adding a product for the second time and so on. Then the cart functions as normal. Even when deleting all from cart and adding again from zero.

It has to be a fresh refreshed browser.

I have allready tried disabling all plugins except the Xstore plugins. Also I now have emptied cache and after disabled the cache plugin. The cache is still disabled. So that also wont be the case.
Weird thing is, it only is the very first time on fresh browsers. But the problem is, most customers are fresh and wil leave after not being able to add.

I will add a few screenshots. One where I addthe product for the first time and the message appears. And one with the cart empty after that message.

Hope to hear from you soon!

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6 Answers

Tony Rodriguez

Support staff

November 29, 2024 at 12:06

Hello, @nickson,

Thank you for contacting us and for using XStore.

We kindly request you to provide your website’s WordPress admin access in the private content area. This will allow us to thoroughly review the issue and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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nickson

Participant

November 29, 2024 at 12:45

Thank you for the response, see below.

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Luca Rossi

Support staff

November 29, 2024 at 17:57

Dear @Nickson,

We hope this message finds you well.

We have noticed that you are currently using the W3 Total Cache plugin on your website. To assist in troubleshooting and further testing, we kindly request that you temporarily disable this caching plugin and test the functionality again.

Thank you for your cooperation and understanding. Should you have any questions or require further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

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nickson

Participant

November 29, 2024 at 18:05

Thank you, it is disabled now. I actually had it disabled the whole time till like 15 minutes ago. But I didn’t hear a response and didnt want to leave it off for the weekend. As it slows down the site by a lot. But for now it is off again.

Please let me know if you can help with the matter at hand.

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nickson

Participant

November 30, 2024 at 12:34

Ok, I tried to knock down the problem a bit more by myself. And after disabling most plugins and turning them back on it seems to work. still pinterest, tiktok and google for woocommerce are not active. So it must be a conflict of one of those with the theme or my website.

My guess it is the Google for woocommerce plugin. Because it was active but not yet configured.

So for now I have it resolved. Maybe later when I am able to configure Google for Woocommerce I will have the problem again.

I will do that somewhere this coming week. So I will let you know in this topic if I did and If the topic is resolved or not.

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Luca Rossi

Support staff

December 1, 2024 at 13:11

Sure @nickson,

Let us know how it goes!

Best regards,
The 8Theme Team

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