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First time user, demo import caused problems, need a clean install please!!

This topic has 10 replies, 3 voices, and was last updated 7 years, 4 months ago ago by Rose Tyler

fowzie

Participant

July 6, 2017 at 15:21

Hi, I recently had hosting setup and purchased your theme to build an online store and after creating our woocommerce installation, I proceeded to follow your tool for the setup process and configure the installationa and import the demo data. This didn’t go down well as the online tool informed me that the demo import was complete, and when I proceeded to view the site the menu was missing (no menu items were imported) and only 6 or 7 pages in total were imported. Woocommerce wasn’t happy either as I had no shop or cart or account pages. Please can our installation start from scratch and help me by creating a proper installation with the clean demo import as you would expect it. An urgent response to this matter would be greatly appreciated as I would like to start on the site asap.

Please, contact administrator
for this information.

#167247 Copied Theme version: Latest WooCommerce version: Latest

9 Answers

Olga Barlow

Support staff

July 6, 2017 at 16:08

Hello,

What version of XStore do you prefer to install?

Regards

#167252 Copied

fowzie

Participant

July 6, 2017 at 17:16

Hi, the default yellow one please. Many thanks.

#167269 Copied

Olga Barlow

Support staff

July 7, 2017 at 18:29

Hello,

I have imported Theme Options but can’t upload logo because of the error http://prntscr.com/fsvws0 so, check the file permissions of your WP installation. All the other settings are ok as I can see. If you want to get additional pages for our demo you can do this from Theme Options > Import/Export > Dummy content > Additional pages.

Regards

#167356 Copied

fowzie

Participant

July 8, 2017 at 09:28

Thanks, I”ve spoken to them about that and it looks it looks to be working, but now there’s a minor issue relating to the social share buttons…I have them all enabled but the shop page is only showing mail and skype. See screenshot.

https://www.dropbox.com/s/n4mjgym38tspjmt/Screenshot%202017-07-08%2009.23.38.png?dl=0

#167390 Copied

Rose Tyler

Support staff

July 10, 2017 at 14:27

Hello,

Is your problem solved? http://prntscr.com/ftvqd1

Regards

#167492 Copied

fowzie

Participant

July 10, 2017 at 14:33

No…please can this be looked at urgently???…see the actual link to the product http://woocommerce-102240-290442.cloudwaysapps.com/product/dickies-fit-joggers

#167493 Copied

Rose Tyler

Support staff

July 10, 2017 at 14:35

Hello,

Try to clear cache and then check http://prntscr.com/ftvu81.

Regards

#167495 Copied

fowzie

Participant

July 10, 2017 at 15:15

Thank you, I didn’t realise about the cache. I now just have another minor issue which I created a separate ticket for. Thank you.

#167500 Copied

Rose Tyler

Support staff

July 10, 2017 at 15:16

You’re welcome!

Regards,
Rose Tyler.

#167501 Copied
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First time user, demo import caused problems, need a clean install please!!

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