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FOLLOW @ INSTAGRAM Error: There is no media to show

This topic has 8 replies, 3 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

htb

Participant

July 10, 2021 at 07:56

tried to setup instagram feed and get this error ?

#293694 Copied Theme version: 7.2.11

7 Answers

Olga Barlow

Support staff

July 10, 2021 at 08:29

Hello,

Try to change the type of media from Recent to Top media. Recent media displays feed for the last 24 hours only. If you did not public feeds during this time you won’t get any Instagram images.

Regards

#293699 Copied

htb

Participant

July 10, 2021 at 08:35

I’ve already done that based on what I’ve read in the forum but it made no difference ?

#293700 Copied

Rose Tyler

Support staff

July 10, 2021 at 09:08

Hello,

Provide temporary wp-admin access, so we can take a closer look.

Regards

#293705 Copied

htb

Participant

July 10, 2021 at 09:26

have done so in the private content area

Please contact administrator
for this information.

#293706 Copied

Olga Barlow

Support staff

July 10, 2021 at 09:36

Hello,

Provide us with FTP access. We need to check the issue in more detail.

Regards

#293708 Copied

htb

Participant

July 10, 2021 at 09:43

I can’t – client won’t give me permision to do so – what can I check for you ??

#293710 Copied

Olga Barlow

Support staff

July 10, 2021 at 10:43

Hello,

We need FTP access to wp-content/plugins/et-core-plugin and access to wp-content/themes/xstore and to your error log file. We don’t need access to anything else on your server. So, create an account with limited access to these folders only.
Also, remove the token from XStore > Authorization APIs and generate it again, please.
We can’t check the issue in more detail on your site without this access.

Regards

#293717 Copied
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