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Font doesn't appear on safari browser vs firefox

This topic has 12 replies, 4 voices, and was last updated 4 years, 9 months ago ago by John Holden

boobeeboo

Participant

January 30, 2020 at 04:31

Any idea why the font doesn’t appear on safari vs firefox?

Please, contact administrator
for this information.

#229091 Copied Theme version: 6.2.9

11 Answers

Rose Tyler

Support staff

January 30, 2020 at 08:15

Hello,

Please describe the problem in more details with screenshots.
You can use Lightshot Screenshot tool https://app.prntscr.com/en/index.html
Also, provide temporary wp-admin access, so we can take a closer look.

Regards

#229094 Copied

boobeeboo

Participant

February 4, 2020 at 03:10

Hi, the font should be Raleway but it appears as Times New Roman I believe. On safari desktop and mobile. Firefox is fine.

Please contact administrator
for this information.

#229311 Copied

John Holden

Support staff

February 4, 2020 at 04:47

Hi,

I tested in Chrome, the text looks like the screenshot and the font is Raleway https://prnt.sc/qx61wm

Regards,
Hung PD

#229318 Copied

boobeeboo

Participant

February 4, 2020 at 04:54

Yes, exactly. It’s not raleway. I’ve circled it.

Please contact administrator
for this information.

#229320 Copied

John Holden

Support staff

February 4, 2020 at 05:57

Hi,

The font is Raleway https://prnt.sc/qx6luh

Regards,
Hung PD

#229322 Copied

boobeeboo

Participant

February 4, 2020 at 06:16

It is supposed to be Raleway, but it’s not appearing as Raleway.

I’ve attached a printscreen of what Raleway is supposed to look like. You can compare and see what I mean. Your printscreen’s font is Times or Times New Roman even though it’s supposed to be Raleway.

Please contact administrator
for this information.

#229323 Copied

boobeeboo

Participant

February 4, 2020 at 09:38

Just to clarify, this issue seems to only affect safari, both desktop n mobile.

Firefox and Chrome looks fine.

#229326 Copied

Olga Barlow

Support staff

February 4, 2020 at 15:25

Hello,

Strange but we checked your site using Safari and don’t see issue http://prntscr.com/qxfb97

Regards

#229341 Copied

boobeeboo

Participant

February 5, 2020 at 01:03

Hi Olga

Could you please help give me a code to add to the css, to add font-style and font-weight to it? I believe that’s the issue that certain browsers are not rendering the font properly. Thank you.

#229385 Copied

boobeeboo

Participant

February 5, 2020 at 03:15

For some strange reason, it’s working fine now. Thanks.

#229388 Copied

John Holden

Support staff

February 5, 2020 at 05:47

Hi,

Glad to hear your issue has been resolved.

If you have a quick minute we always appreciate a 5-star rating on our theme!

https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546

Your feedback is the motivation to improve our work and services.

Regards,
Hung PD

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