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Font Type Not Working - by jayneth_82 - on WordPress WooCommerce support

This topic has 9 replies, 5 voices, and was last updated 3 years, 9 months ago ago by Rose Tyler

jayneth_82

Participant

February 17, 2021 at 03:45

Hi,

The ‘open sans’ font isn’t showing on my website’s navigation and text.

I have selected ‘open sans’ as my font in the theme settings and my hosting provider can’t see any issues in the database.

Could you please help me to display the fonts correctly?

Thanks.

Please, contact administrator
for this information.

#274685 Copied Theme version: 7.2.5 WooCommerce version: 5.0.0

8 Answers

John Holden

Support staff

February 17, 2021 at 07:19

Hey Jayneth,

Thanks for writing in.

With respect to your query here, I can see that the font is actually being applied. Here is a sample test from my end: https://recordit.co/UomM0vj1Lj . Could I perhaps be missing out on something here?

I look forward to your reply.

Best Regards,

John

#274690 Copied

jayneth_82

Participant

February 17, 2021 at 07:56

Hi John,

The issue is on the live site, not within the dashboard. Try looking at https://sales.chillizone.com.au/ and you should see what I mean.

Thanks.

#274699 Copied

John Holden

Support staff

February 17, 2021 at 09:46

Hey there,

Thanks for writing back.

In this case, yes I checked on it as per my screencast. The same font type that is applied within the dashboard is what is applied within the live site. You can also carry out a comparison on the characters from the Google specimen here: https://fonts.google.com/specimen/Open+Sans?preview.text_type=custom&preview.text=Chillizone%20has%20got%20the%20best%20range%20of%20indoor%20and%20outdoor%20styles,%20fabrics%20and%20colours%20available%20in%20just%20a%20few%20clicks!%20Our%20bean%20bags%20are%20great%20for%20both%20adults%20and%20kids,%20are%20hard%20wearing%20and%20easy%20to%20keep%20clean.&selection.family=Open+Sans

Let me know if you have any queries on this.

Best Regards,

John

#274738 Copied

philbuzz

Participant

February 17, 2021 at 10:12

Sorry to jump in on someone else’s thread but I’m having exactly the same problem… if I view my site through the X-store theme settings the font displayed is Lato as I have it set in the options. But when viewing the live site it displays in a standard serif font (exactly the same issue as the original poster)

https://shopforsomethingdifferent.com/

I’d appreciate any help in getting this sorted out.

thanks
Phil

#274748 Copied

Rose Tyler

Support staff

February 17, 2021 at 10:26

Hello Philbuzz,

Connect to your server via FTP and remove wp-content/fonts/lato/ folder. After that go to Theme Options > Typography > re-choose font and save settings.

Regards

#274752 Copied

jancaerels

Participant

February 17, 2021 at 10:45

Hi John,

I also see that the font on your live site is not working within the menu.

#274754 Copied

philbuzz

Participant

February 17, 2021 at 10:59

That’s great, thanks Rose

#274761 Copied

Rose Tyler

Support staff

February 17, 2021 at 11:19

Hi Jancaerels,

Connect to your server via FTP and remove wp-content/fonts/open-sans/ folder. After that go to Theme Options > Typography > re-choose font and save settings.

Regards

#274766 Copied
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