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Fonts imported from demo “Grocery”, Rethink and Gabarito, have zero bytes

This topic has 9 replies, 4 voices, and was last updated 2 months ago ago by Andrew Mitchell

paulo

Participant

September 25, 2024 at 02:19

I’ve imported the demo “Grocery Mega Market” that include Rethink and Gabarito font, but I’ve noticed that they don’t load correctly.

They are on the folder /wp-content/uploads/custom-fonts/2024/09 but have zero bytes.
https://ibb.co/GkXZTWt

I’ve uploaded RethinkSans-VariableFont_wght.ttf from Google Fonts to XStore > Content Management > Custom fonts, and selected it on Theme Options > Typography, but it only changed a few places.

Files is visible for topic creator and
support staff only.

#415734 Copied

8 Answers

Tony Rodriguez

Support staff

September 25, 2024 at 05:48

Hello, @paulo,

Thank you so much for purchasing our theme and contacting our support center.

We have noticed that you have uploaded custom fonts and applied them under the Typography settings. However, it appears that the changes have only been implemented in a few areas of your website.

Should you wish to apply these fonts more extensively across your site, we recommend using the global font settings available in the page builder. Please select the custom font from there and ensure it is updated accordingly.

For detailed guidance on how to proceed, you may refer to the Elementor page builder documentation available at this link: [Elementor Global Fonts and Colors Documentation](https://elementor.com/help/how-do-i-use-global-fonts-and-colors/).

We trust this information will be of assistance to you. Should you require further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#415743 Copied

paulo

Participant

September 25, 2024 at 10:39

I don’t want to upload a custom font, I just wanted that the fonts from the demo to work, and they don’t, because they have zero bytes.
Any solution?

#415802 Copied

Rose Tyler

Support staff

September 25, 2024 at 11:40

Hello, @paulo,

We appreciate your prompt response.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#415810 Copied

paulo

Participant

September 25, 2024 at 13:17

Here it is

Please contact administrator
for this information.

#415828 Copied

paulo

Participant

September 26, 2024 at 10:13

If you just send me the Rethink and Gabarito fonts, I’ll upload it to the folder /wp-content/uploads/custom-fonts/2024/09
That will do the trick, I think.

#415921 Copied

Andrew Mitchell

Support staff

September 26, 2024 at 15:46

Hello, paulo,

Thank you for reaching out to us. Please check the private content as requested.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#415985 Copied

paulo

Participant

September 26, 2024 at 16:08

txs, it worked.

#415991 Copied

Andrew Mitchell

Support staff

September 26, 2024 at 16:08

Dear paulo,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#415992 Copied
Tagged: gabarito font import, grocery demo fonts, rethink wordpress templates, woocommerce zero byte issue, wordpress grocery rethink gabarito, zero byte woocommerce fonts
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Fonts imported from demo “Grocery”, Rethink and Gabarito, have zero bytes

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