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Footer and header - by sabazon - on WordPress WooCommerce support

This topic has 34 replies, 2 voices, and was last updated 3 years, 1 months ago ago by Rose Tyler

sabazon

Participant

October 24, 2021 at 09:29

Makeup

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#306315 Copied Theme version: 8.8

33 Answers

Rose Tyler

Support staff

October 24, 2021 at 09:33

Hello,

Thanks for using our theme and for contacting us.
Theme Options > Speed Optimization > Menu Dropdown Ajax Loading, Menu Cache, Static Blocks Cache > Off, clear cache of browser, and check the result. Activate mentioned options once all changes to the header/menu will be done.
Enable WPBakery for static blocks to be able to edit Footer static block – https://www.8theme.com/documentation/xstore/support/static-blocks/

Regards

#306317 Copied

sabazon

Participant

October 24, 2021 at 09:38

Makeup

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#306318 Copied

sabazon

Participant

October 24, 2021 at 10:05

????

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#306319 Copied

Rose Tyler

Support staff

October 24, 2021 at 10:11

Hello,

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

Clear all cache and you will see changes. If this doesn’t work, provide temporary wp-admin access, so we can take a closer look. Provide an example, of what exactly can’t be changed with screenshots, please. Use Gayzo or Lightshot screenshot tools to make and share screenshots

Regards

#306321 Copied

sabazon

Participant

October 24, 2021 at 10:15

//

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#306322 Copied

sabazon

Participant

October 24, 2021 at 10:16

in the customize theme

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#306324 Copied

Rose Tyler

Support staff

October 24, 2021 at 10:18

Describe in more detail, please. Here is what I can see on your site – https://prnt.sc/1x845nm If you see different results, there is some kind of cache.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#306325 Copied

Rose Tyler

Support staff

October 24, 2021 at 10:19

Clear cache of browser – https://support.google.com/googleplay/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

Regards

#306326 Copied

sabazon

Participant

October 24, 2021 at 12:37

TameViewer

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#306343 Copied

Rose Tyler

Support staff

October 24, 2021 at 12:39

Unfortunately, we do not work via TeamViewer.
Provide temporary wp-admin access, as was mentioned. We will check the problem and do our best to help you. A lot of customers use XStore without problems, so we are sure that your question can be solved also.

Regards

#306344 Copied

sabazon

Participant

October 24, 2021 at 12:45

refund

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#306345 Copied

sabazon

Participant

October 24, 2021 at 12:45

Save the change to customize the theme. When the page is updated, customize everything will be back as it was
I want a refund it’s not working

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#306346 Copied

sabazon

Participant

October 24, 2021 at 12:47

wp-admin

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#306347 Copied

sabazon

Participant

October 24, 2021 at 12:49

I purchased two license keys from you for the site and my subsite

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#306348 Copied

Rose Tyler

Support staff

October 24, 2021 at 12:49

Do you have errors in the browser console?

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.

Make sure that you Published changes https://prnt.sc/1x8cnrx , not saved as Draft.

Why you do not want to provide temporary wp-admin access? To be able to talk about refund, we need at least confirm the error.
We would like to solve the situation in the best way, and fix the problem.

Regards

#306349 Copied

sabazon

Participant

October 24, 2021 at 12:54

The site is very very slow in this theme please help me

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#306350 Copied

sabazon

Participant

October 24, 2021 at 12:56

??????

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#306351 Copied

sabazon

Participant

October 24, 2021 at 13:00

alo ????

#306352 Copied

sabazon

Participant

October 24, 2021 at 13:07

I sent you wp-admin, is that okay, did you see the problem?

#306353 Copied

sabazon

Participant

October 24, 2021 at 13:08

Why is there no response

#306354 Copied

Rose Tyler

Support staff

October 24, 2021 at 13:09

Hello,

1) I’ve changed the background color of Footer https://prnt.sc/1x8ditw , and it works fine even after closing the Customizer. There is no visible problem. Describe what exactly doesn’t work for you.
2) We’ve tested the speed of your site, it is not slow – https://prnt.sc/1x8dqko , but can be better. Follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
https://prnt.sc/1x8dthd – https://kinsta.com/blog/make-fewer-http-requests/ https://wpastra.com/add-expires-headers/

Regards

#306355 Copied

sabazon

Participant

October 24, 2021 at 13:14

I deleted google chrome browser does not save the change does not work well I do not slander if I was a scammer I would not have bought two license keys

#306356 Copied

sabazon

Participant

October 24, 2021 at 13:16

Reducing is not acceptable

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#306357 Copied

sabazon

Participant

October 24, 2021 at 13:16

Does not accept change

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#306358 Copied

sabazon

Participant

October 24, 2021 at 13:20

Can you send a video?

#306359 Copied

sabazon

Participant

October 24, 2021 at 13:26

Please see here knowing that I deleted the browser from its partition and reinstalled

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#306360 Copied

sabazon

Participant

October 24, 2021 at 13:29

Give it Publish after refreshing the page It asks for Publish again This is a fatal error

#306361 Copied

Rose Tyler

Support staff

October 24, 2021 at 13:37

Download video from this page – https://dropmefiles.com/1KjYS We changed the width of the logo and used browser extension to clear the cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn , but it can be done manually also.
From where does this cache https://prnt.sc/1x8f9kd come on your site?

I can’t open your .rar archive with the video, please provide another one.

Regards

#306362 Copied

sabazon

Participant

October 24, 2021 at 14:38

https://dropmefiles.com/UncPj

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#306367 Copied
Tagged: customizable, design, footer, header, themes, woocommerce, wordpress
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