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Footer completely gone after Theme Update

This topic has 8 replies, 3 voices, and was last updated 4 years, 6 months ago ago by Olga Barlow

  • Avatar: Lexxxer
    Lexxxer
    Participant
    April 28, 2020 at 10:58

    After updating the xStore theme to version 6.3.1, the footer went missing completely. The footer widgets still exist in the wordpress backend but aren’t shown in the theme customizer. Please help, thanks.

    #234899 Copied Theme version: 6.3.1 WooCommerce version: 4.0.1
    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 28, 2020 at 18:08

    Hello,

    Provide WP Dashboard and FTP access to your site to check the settings you have.

    Regards

    #234935 Copied
    Avatar: Lexxxer
    Lexxxer
    Participant
    April 30, 2020 at 09:10

    I’ll provide the access data in the private content area. Thank you.

    Please contact administrator
    for this information.
    #235154 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 30, 2020 at 13:07

    Hello,

    WP Dashboard access is incorrect
    http://prntscr.com/s8llro

    Regards

    #235203 Copied
    Avatar: Lexxxer
    Lexxxer
    Participant
    May 17, 2020 at 19:01

    Sorry about that, password was incorrect.

    Please contact administrator
    for this information.
    #237631 Copied
    Avatar: John Holden
    John Holden
    Support staff
    May 18, 2020 at 07:03

    Hi,

    When I switch to parent theme and it works for me

    Regards,
    Hung PD

    #237660 Copied
    Avatar: Lexxxer
    Lexxxer
    Participant
    May 18, 2020 at 08:59

    Ok, thanks for the hint, I’ll look into that.

    #237684 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 18, 2020 at 23:02

    Hello,

    You are welcome.

    Regards

    #237791 Copied
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