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Footer global - by clynt - on WordPress WooCommerce support

This topic has 41 replies, 3 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

clynt

Participant

September 22, 2021 at 23:27

here you can see prices when site is set to login to show prices! Can this error be fixed? i attached 2 images to show them

Please contact administrator
for this information.

#303179 Copied

Olga Barlow

Support staff

September 23, 2021 at 08:15

Hello,

1) I see all the changes once I disable Elementor. You imported the WPBakery version. Why do you need Elementor page builder?
2) Provide us with FTP access to check the issue with the price for the products element in more detail.

Regards

#303200 Copied

clynt

Participant

September 23, 2021 at 21:58

Thank you, in the private area I added the info! Thanks

Please contact administrator
for this information.

#303296 Copied

Olga Barlow

Support staff

September 24, 2021 at 14:28

Hello,

We can’t connect to your FTP using credentials that you provided https://prnt.sc/1tgo7u1
Are you sure that you provided FTP? Because it looks like WP Dashboard access, not FTP access.

Regards

#303373 Copied

clynt

Participant

September 26, 2021 at 23:56

how do i do it?

Please contact administrator
for this information.

#303523 Copied

Olga Barlow

Support staff

September 27, 2021 at 12:20

Hello,

Contact your hosting provider and ask for FTP host, FTP username and FTP password.
There is no option to migrate content created using WPBakery to Elementor. So, remove WPBakery pages and Static blocks and import Elementor demo content and edit pages using Elementor or create page content from scratch using Elementor page builder.

Regards

#303611 Copied

clynt

Participant

September 29, 2021 at 00:53

Hi I did the above, and this is what happened!!! You can see its not workable, can you help please?

Please contact administrator
for this information.

#303839 Copied

Olga Barlow

Support staff

September 29, 2021 at 10:34

Hello,

Nope, you did not. I told you that you need to import the Elementor version of the mentioned demo https://prnt.sc/1u2iz7u if you want to edit sections using Elementor. Or create page content from scratch.
But you just disabled the WPBakery and tried to edit the WPBakery page using Elementor that’s not possible.
Edit home page created Elementor using Elemenentor page builder https://prnt.sc/1u2hj5a

Regards

#303877 Copied

clynt

Participant

September 29, 2021 at 10:45

Hello, please check the files! I assure you I installed the elementor, please check the change log, I will wait here for the apology! I think your tone is very rude! You are supposed to be here to support! Telling me what I have or have not done starting with “nope”, isn’t good support! That is condescending!!

#303879 Copied

clynt

Participant

September 29, 2021 at 10:56

Can you provide me with your supervisor direct email please.

#303886 Copied

Olga Barlow

Support staff

September 29, 2021 at 17:37

Hello,

Take my apologies if you feel this way but I really did not mean anything wrong for you, I think you read my message with the wrong intonation. Maybe I chose the wrong words but I just tried to explain what exactly was made wrong to avoid problems in the future and draw your attention to the correct settings that you need to use.
I’m here to help you and keep in mind that our team is still waiting for the FTP access to help you with the product prices if that question is still actual for you.

You can contact our main department using the contact us page if you want to leave complaints.

Regards

#303967 Copied
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