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Footer has not changed in the block section. Please help

This topic has 8 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Tony Rodriguez

KSP ELECTRONICS

Participant

November 29, 2024 at 06:38

Hello Support Team,
I have already customized footer but customized footer not showing on blog page. how can i fix this issues. please help and guide us.
here is the link for the problems that i am facing : https://www.veed.io/view/c8fd6442-5008-4a1f-a6fd-1dd4a9ee9969?panel=share

Thanks

#425798 Copied Theme version: 9.4.5

7 Answers

Tony Rodriguez

Support staff

November 29, 2024 at 09:44

Hello, @KSP ELECTRONICS,

Thank you for contacting us and for using XStore.

We regret to inform you that we are unable to view the video you provided. For your reference, please see the attached image here: https://pasteboard.co/QAlgk1l3Azxs.png

To facilitate the process, we kindly request you to upload the video to https://streamable.com/
-and share the URL with us in the private content area.

Additionally, we would appreciate it if you could provide the following details to help us address the issue effectively:
1. A video demonstrating the problem.
2. The URL of the page where the customized footer is not appearing.
3. Your site’s WordPress admin access (shared securely in the private content area).

Once we have this information, we will promptly investigate the issue and assist you further.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#425830 Copied

KSP ELECTRONICS

Participant

November 29, 2024 at 09:58

please click and sigh up with any Gmail to view our video.

#425838 Copied

Tony Rodriguez

Support staff

November 29, 2024 at 11:44

Hello, @KSP ELECTRONICS,

We have sent a request, please check : https://pasteboard.co/uFNUTIz1obuR.png

Additionally, we would appreciate it if you could provide the following details to help us address the issue effectively:
1. A video demonstrating the problem.
2. The URL of the page where the customized footer is not appearing.
3. Your site’s WordPress admin access (shared securely in the private content area).

Once we have this information, we will promptly investigate the issue and assist you further.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#425861 Copied

KSP ELECTRONICS

Participant

November 29, 2024 at 12:15

Unfortunately i could not able to send you a video neither able to access streamable website. so i kindly request you to visit our these two website link and see what’s the problem in the footer, why xstore footer is still showing in the blog section. all page have our customized footer visible except blog page footer section.
Link 1: https://kspelectronics.com/buying-guide-key-information-about-thunderbolt-4-dock-2/

Link 2: http://www.kspelectronics.com

and please suggest us the steps how can i solve this issue.

Thanks

#425876 Copied

Tony Rodriguez

Support staff

November 29, 2024 at 13:40

Hello, @KSP ELECTRONICS,

Thank you for you response.

We kindly request that you provide us with your website’s WordPress admin access in the private content area. This will allow us to thoroughly review your settings and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#425888 Copied

KSP ELECTRONICS

Participant

November 29, 2024 at 14:38

can you please guide us and tell me the steps to fix this.

#425896 Copied

Tony Rodriguez

Support staff

November 30, 2024 at 05:35

Hello, @KSP ELECTRONICS,

We have thoroughly reviewed your website and did not identify any issues. The footer appears consistent across both the blog and homepage, as expected.

For your reference, please find the attached image illustrating this. https://pasteboard.co/JcapyHm48Uf3.png & https://pasteboard.co/yblWyH21S4jb.png

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#425966 Copied
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