Return to previous page

Footer & Header doesnt work + static blocks goes inactive in some pages.

This topic has 8 replies, 2 voices, and was last updated 2 years ago ago by Rose Tyler

Lualis

Participant

November 22, 2022 at 09:32

Hi,

I have massive problem with Xstore theme Footer and Header + static blocks.

When i change the header all static blocks goes inactive. I have been now trying to fix it 3 days, our IT guy looked, we removed some plugins but nothing doesnt seems to work.

Can i have please someone who can check and fix it as i need to launch this pager today.

#339177 Copied Theme version: .8.3.7 WooCommerce version: 7.1.0

7 Answers

Rose Tyler

Support staff

November 22, 2022 at 09:38

Hello,

Thanks for using our theme and for contacting us.
1/ Please record a video of the problem.
2/ Go to Theme Options > Speed optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources > Off. Then clear cache of your browser and check the result.
4/ Try to disable ALL the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
5/ Provide temporary wp-admin access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#339179 Copied

Lualis

Participant

November 22, 2022 at 10:03

Thank you! It helped.

Only problem i have now with a page, is that a front page loading everything really slowly. I made all photos smaller with Imagify application but looks there is some other error. The icons doesnt load out etc.

Can i do sometyhing inside the theme to fix it?

Please contact administrator
for this information.

#339186 Copied

Rose Tyler

Support staff

November 22, 2022 at 11:48

Hello,

https://prnt.sc/VWZ2S5m57Ql5 – please read this article – https://kinsta.com/blog/make-fewer-http-requests/

For some elements which show the loader, try to disable – https://prnt.sc/C1MGhkrgBy8p

Regards

#339221 Copied

Lualis

Participant

November 23, 2022 at 08:35

Hello,

Some reason after i fixed the problem with my footer and header – now my shop doesnt load. All photos r blank same with footer logo.

I have been working many themes before, and havent never seen soemthing like this before.

#339337 Copied

Rose Tyler

Support staff

November 23, 2022 at 09:25

Hello,

Have you changed access? We can’t log in.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then.
The problem with images – looks like a conflict with an option of an additional plugin.

Regards

#339342 Copied

Lualis

Participant

November 23, 2022 at 09:37

Hi,

Thank you for reply.
But i need some catch plugin. I took first WProcket and paid already also a premium but it looked that it ws making the problems. Now i installed
W3 Total Cache (what normally doesnt give any bugs with other plugins). Is there some other plugin what works better?

Please contact administrator
for this information.

#339346 Copied

Rose Tyler

Support staff

November 23, 2022 at 10:08

Hello,

You can still use the Rocket plugin, or W3 Total Cache, dependes on your needs, only one option caused the problem, so you just need to find it, and disable/change that option, not the plugin completely.
I am not sure what plugin you decide to use at the end, so I’ve changed our Image Loading Type (Theme options > Speed Optimization). Images on the Shop page work fine now.

Also, you can read next articles – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/ (do not use a few cache plugins at the same time to prevent conflicts)

Regards

#339351 Copied
Tagged: footer, header, inactive pages, static blocks, woocommerce, wordpress
Viewing 8 results - 1 through 8 (of 8 total)