Footer looks different on web that when editing

This topic has 4 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

  • Avatar: padel
    padel
    Participant
    March 26, 2023 at 11:59

    When I edit the footer it looks like this https://prnt.sc/JYV-ftDqpBbK
    But on the web site it looks like this https://prnt.sc/-R3xAzpqgneI

    Can anyone tell me how to get the background to appear?

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2023 at 12:06

    Hello, Padel,

    Thank you for getting in touch with us.

    We recommend that you navigate to XStore > Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.

    Provide temporary wp-admin access via the Private Content area, so we can take a closer look at your settings for the Footer.

    Kind Regards,
    8theme team

    Avatar: padel
    padel
    Participant
    March 26, 2023 at 13:00

    ok, yes that made the background appear, so now it is visible.
    Do you still need to access?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2023 at 13:26

    Hello, Padel,

    We are pleased that your query has been resolved. If you do not have any further questions, there is no need for us to have access.

    Kind Regards,
    8theme team

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The issue related to '‘footer looks different on web that when editing’' has been successfully resolved, and the topic is now closed for further responses

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