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Footer mad with builder not appearing on

This topic has 8 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Olga Barlow

ziga32

Participant

June 22, 2022 at 13:56

I can’t reopen a ticket I submitted 2 days ago, but seems like it was not just me, I have the same problem again.

Footer is build and pubslished
https://i.imgur.com/nBVgRgf.png
https://i.imgur.com/81Lqocu.png

But note of the changes are appearing on the live site
https://i.imgur.com/sRbDtRe.png

Works good on footer link
https://tomatshop.com/elementor-hf/footer32/

I don’t use any caching, and the footer does not appear if I hard refresh, delete cookies or use incognito.

#326576 Copied Theme version: 8.3 WooCommerce version: 6.6.1

7 Answers

Rose Tyler

Support staff

June 22, 2022 at 14:25

Hello,

Provide temporary wp-admin access, please.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#326583 Copied

ziga32

Participant

June 22, 2022 at 14:28

thank you

Please contact administrator
for this information.

#326585 Copied

Rose Tyler

Support staff

June 22, 2022 at 14:33

Please check screenshots –
https://prnt.sc/lvPigKF1iVAA > https://prnt.sc/Km_MSpjWX9Oy > https://prnt.sc/00JoZtuHknSI > https://prnt.sc/zErjsY5FM0Nx
I do not see any problem, you just need to edit the Footer static block.

Regards

#326589 Copied

ziga32

Participant

June 22, 2022 at 14:44

I see, thank you

but what is this then?
https://i.imgur.com/FtJXiuV.png

#326594 Copied

Rose Tyler

Support staff

June 22, 2022 at 14:47

I suppose it is something you created. By default Elementor Header & Footer builder does not come bundled with our theme.

Regards

#326596 Copied

ziga32

Participant

June 22, 2022 at 14:52

I’m so sorry, I was sure this came within plugins installer in xstore dashboard 🙁

#326599 Copied

Olga Barlow

Support staff

June 22, 2022 at 15:02

Hello,

You can use that if the built-in Static blocks and header builder options are not suitable for you, as the alternative to building header and footer.
But if Static blocks and the built-in header builder are ok for you then there is no need to use that additional plugin.

Regards

#326602 Copied
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