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Footer not correct on home page - by Natasa

This topic has 11 replies, 3 voices, and was last updated 9 months, 3 weeks ago ago by Andrew Mitchell

Natasa

Participant

February 21, 2024 at 15:43

I have a problem with my footer.
The footer i have chosen isn’t shown on home page but a similar one with a different design.
The remaining pages show the correct one.
Can you help me?

Thank you for advance

#384232 Copied Theme version: 9.2.8

10 Answers

Rose Tyler

Support staff

February 21, 2024 at 15:48

Hello, Natasa,

Thank you for reaching out to us with your concern.

1/ Navigate to Elementor > Tools > Regenerate CSS & Data.

2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

Best regards,
The 8Theme Team

#384234 Copied

Natasa

Participant

February 21, 2024 at 16:36

I follwed the steps but the problem isn’t solved. How could i create temporary wp-admin access?

#384243 Copied

Rose Tyler

Support staff

February 21, 2024 at 16:43

Hello, Natasa,

We appreciate your prompt response.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
The 8Theme Team

#384244 Copied

Natasa

Participant

February 21, 2024 at 16:50

Please contact administrator
for this information.

#384246 Copied

Rose Tyler

Support staff

February 21, 2024 at 17:09

Hello, Natasa,

We appreciate your prompt response.

Kindly proceed to deactivate all third-party plugins as well as the CDN cache, then subsequently review the Footer for any changes.
Let us know the result.

Best regards,
The 8Theme Team

#384250 Copied

Natasa

Participant

February 21, 2024 at 17:49

If i deactive the memory of cdn, the other processes of the template will be lost? Is it going to influence other parts of the eshop?

Thank you!

#384259 Copied

Rose Tyler

Support staff

February 21, 2024 at 19:06

Hello, Natasa,

We anticipate that this will proceed without any issues. However, should you require assistance, please do not hesitate to reach out to your hosting provider for support.

Best regards,
The 8Theme Team

#384271 Copied

Natasa

Participant

February 22, 2024 at 11:53

Hi, How can i temporarily disable any CDN caching that may be in effect? From wordpress or from hosting page?

Thank you in advance

#384371 Copied

Rose Tyler

Support staff

February 22, 2024 at 13:31

Hello, Natasa,

We are pleased to inform you that we have reviewed the footer on your homepage and can confirm that it is functioning properly. Your recent actions have successfully addressed the issue.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#384398 Copied

Andrew Mitchell

Support staff

March 4, 2024 at 00:11

Dear Natasa,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#385500 Copied
Tagged: efficient solutions, footer problems, home page issues, seo friendly, template corrections, woocommerce, wordpress
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