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Footer not showing, not being able to add code before and …

This topic has 15 replies, 2 voices, and was last updated 9 years, 8 months ago ago by Eva Kemp

noivacom

Participant

January 19, 2015 at 13:51

Hello guys, I had an open ticket but I am not being able to reply it anymore. So I had to open this new one.
So I did the alterations on my footers but from the Fith Footer Widget Area up to the the final one that is Coprigths they are just not showing. I didnt do any changes on template or page, I just changed the widgets with my information and links and now is not showing.

It was ok for me because is not a real problem on the website, is just not showing. But today I am trying to insert my Chat Code into body of the page (before </body> so it can show in all pages) but is not working. I tried even to install footer plugin to hard code the code, but nothing happens and I couldnt have my chat working on this theme since I installed.

Could you please very kindly help me with this??

And the other simple silly thing that I asked Eva last time is that I couldnt where to change this silly banner in the picture. That is on the page: http://www.noivaimportada.com.br/category/nossas-criacoes/
Under Blog/Category/LIST OF CATEGORY

I am adding all my private content just there.
Thanks

Please, contact administrator
for this information.

#34263 Copied

14 Answers

noivacom

Participant

January 19, 2015 at 13:52

I forgot to say the page that is not showing!!!

Website: http://www.noivaimportada.com.br/

#34264 Copied

Eva Kemp

Support staff

January 20, 2015 at 19:52

Hello,

Some plugin is causing the issue with footer.
I deactivated all 3rd-party plugins and footer copyright worked fine. Please disable them one by one to find out what is causing the problem.

Banner on the Blog page is taken from Primary Widget Area in Appearance > Widgets. You can delete it there.

Thank you.
Regards,
Eva Kemp.

#35521 Copied

noivacom

Participant

January 21, 2015 at 15:13

Thanks Eva! It was just the stupid Pinterest Widget,I will have to find another one that works.

About the chat code that I am installing, it does work now in Desktop version, but is not showing in mobile version.
Any help in how could I say to mobile version to show the chat button?
I installed it in Payment Area Widget (text).
The chat makes a little noise after 15s someone is online and in mobile you can hear but cant see the button. 🙁
Thanks

#36004 Copied

Eva Kemp

Support staff

January 21, 2015 at 15:23

Hello,

As I see the text is shown on a mobile device:
http://imgur.com/XfUTank

What device are you checking on?

Regards,
Eva Kemp.

#36005 Copied

noivacom

Participant

January 21, 2015 at 17:47

Sorry Eva, if the chat is offline for us to work, it doesnt show.
Now is on and this is the button:

#36285 Copied

Eva Kemp

Support staff

January 21, 2015 at 21:40

Hello,

Do you mean the chat window isn’t showing?
I can’t see it even in desktop version.
Have you disabled it?

Thank you.
Regards,
Eva Kemp.

#36344 Copied

noivacom

Participant

March 30, 2015 at 11:46

Hello again!
I tried to create a new topic but couldnt get it to work. It asks me to put the order code and gets me in a loop and I never get the chance to create topic.

I has been doing some research about speeding up my mobile version.
My website is very heavy because of pictures of my products.
I already used smushit and it worked fine for desktop version.

I was wondering if you have instructions in how to include a code so when the pictures load in mobile responsive version, the thumbnails load a smaller version and not the original size of the picture.
My home page is take too long (24 seconds approximately) to load the first pictures. So stays all this time a completely white page.

I am almost sure that the main problem is this.
Thanks again!!

Please, contact administrator
for this information.

#53129 Copied Theme version: ID store

Eva Kemp

Support staff

March 30, 2015 at 12:12

Hello,

You can speed up the site following the suggestions from these articles:
http://codex.wordpress.org/WordPress_Optimization
http://techtage.com/speeding-up-wordpress-sites/
http://www.sparringmind.com/speed-up-wordpress/

Thank you.
Regards,
Eva Kemp.

#53143 Copied

noivacom

Participant

April 8, 2015 at 18:01

Hello guys, same problem still, I cant create new topics, so I am sorry I have to keep writing here.

I have almost everything now sorted with my website.

I was just trying to improve the client experience with cart and checkout page because I am having less buying attempts since I moved to wordpress, so I am trying to figure out why are my clients not attempting to place an order.

I noticed that even that I offer discounts for 2 payment methods, when they select the methods, the price doesn’t change at the cart subtotal and I think this might be putting them off because they see everywhere that I promise discount but they cant see the price with the discounts when selecting different payment methods.
I couldnt find an way to fix this.

And one last thing, is there a way of making the Delivery to different address checkbox unchecked by default in checkout page?

Please check the pictures below!!

Thanks

Please, contact administrator
for this information.

#55733 Copied Theme version: ID store WooCommerce version: 4.1.1

Eva Kemp

Support staff

April 8, 2015 at 18:28

Hello,

You’re using old theme version and the latest Woocommerce version.
Please update the theme to 3.7 version. Before update remove “woocommerce” folder in the directory wp-content/themes/idstore, it’ll be reuploaded with a new version.

Don’t forget to create a back up of your files and database before update.

Thank you.
Regards,
Eva Kemp.

#55743 Copied

noivacom

Participant

April 9, 2015 at 13:26

I just upgraded to 3.7 version, I was almost sure I did the upload back in February when I received the email.

Buts still the same.
I get the Coupon discount if I enter coupon code, buts prices are not updating when choosing between different payment methods.

And also, if is possible to do the uncheck for making the Delivery to different address checkbox unchecked by default in checkout page.
tHanks

#55964 Copied

Eva Kemp

Support staff

April 9, 2015 at 13:33

Hello,

We can’t connect to your FTP account. There is an error: “Error: Could not connect to server”.
What FTP port are you using?

Regards,
Eva Kemp.

#55967 Copied

noivacom

Participant

April 15, 2015 at 20:29

Can you please try again??

Please, contact administrator
for this information.

#57263 Copied

Eva Kemp

Support staff

April 16, 2015 at 08:46

Hello,

Sorry, but still there is an error:
Status: Resolving address of http://ftp.noivaimportada.com
Status: Connecting to 50.63.202.20:21…
Status: Connection attempt failed with “ECONNREFUSED – Connection refused by server”.
Error: Could not connect to server

Are there any restrictions on a server?

Regards,
Eva Kemp.

#57329 Copied
Tagged: best selling, code, footer, showing, themes, woocommerce
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