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Footer not showing on on tablet, but shows on mobile and PC

This topic has 5 replies, 2 voices, and was last updated 11 months ago ago by Tony Rodriguez

Kharim

Participant

December 21, 2023 at 00:46

While updating and checking to make sure everything is working on my website, I realized the static footer was missing on my tablet. It’s an iPad 10.2

How can I make it show?

Please, contact administrator
for this information.

#377294 Copied Theme version: 9.2.5 WooCommerce version: 6.4.2

4 Answers

Kharim

Participant

December 21, 2023 at 00:48

Mobile version with footer: https://ibb.co/kcmdwfG

Tablet version wothout footer: https://ibb.co/PrLd2mN

#377295 Copied

Tony Rodriguez

Support staff

December 21, 2023 at 09:50

Hello, @Kharim,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the technical issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser cache and any plugin cache before revisiting your site.

For your reference, the following adjustments have been made to rectify the situation:

1. The ‘Mobile Optimization’ feature has been disabled, which can be found under the following navigation path: XStore > Theme Options > General/Layout.

2. Both the ‘Static Blocks Cache’ and the ‘Remove Query Strings From Static Resources’ options have been turned off, located under: XStore > Theme Options > Speed Optimization.

We believe these modifications have addressed the concern, and you should now experience optimal functionality on your site. https://ibb.co/FKHB9ww

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

#377330 Copied

Kharim

Participant

December 21, 2023 at 10:50

Awesome. Thank you very much!

#377349 Copied

Tony Rodriguez

Support staff

December 21, 2023 at 12:07

Hello, @Kharim,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

#377355 Copied
Tagged: footer display issues, mobile and pc compatibility, tablet display problems, woocommerce footer troubleshooting, wordpress footer solutions, wordpress woocommerce themes
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Footer not showing on on tablet, but shows on mobile and PC

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