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Footer´s background color disappeared after theme update

This topic has 12 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

Emms

Participant

November 6, 2020 at 14:00

I posted this ticked before but no one has attended tome. This is urgent and must be given priority.

After updating the theme my site has a problem with the footer background colour. It is all white https://i.imgur.com/zfXjXqR.png. I tried changing it but couldn´t. However, after editing the I was able to change the footer background colour as seen here https://i.imgur.com/WSJTAvJ.png. However, the products couldn´t be seen. I got this https://i.imgur.com/EqI9drG.png. I restore the backup. Please help change the footer background colour to how it was without the front page breaking down.

Master Slider Pro refused to also update- Please to update.

Please, contact administrator
for this information.

#258173 Copied Theme version: 6.3.2 WooCommerce version: 4.6.2

11 Answers

Rose Tyler

Support staff

November 7, 2020 at 15:30

Hello,

Sorry for the delay in answering.
Please provide URL of your site and temporary wp-admin access.
Abot update for plugins, read this article – https://8theme.com/demo/docs/woopress/Plugins/Plugins_Update

Regards

#258362 Copied

Emms

Participant

November 7, 2020 at 15:57

Check

Please contact administrator
for this information.

#258370 Copied

Rose Tyler

Support staff

November 7, 2020 at 17:20

Hello,

Please set the administrator role for the user, so we can access Theme Options and other settings (go to Users > edit user > Role > set Administrator > Save, then reply back here).

Regards

#258385 Copied

Emms

Participant

November 9, 2020 at 11:40

Have you checked and it did not work? The detail I sent you is for the administrator so I don´t under what administrator you referring to. Kindly check

I also can´t create attributes and variation. The pipeline for separating values does not work.

#258588 Copied

Olga Barlow

Participant

November 10, 2020 at 08:59

Hello,

We can’t log in to your backend to check the options and help you https://gyazo.com/fb89594c1e2ad9fa89ac0bb95f5ea8cb
Please, provide correct access to your backend and disable blocking.

Regards

#258764 Copied

Emms

Participant

November 10, 2020 at 13:41

I have updated the login details

Please contact administrator
for this information.

#258826 Copied

Olga Barlow

Participant

November 12, 2020 at 08:44

Hello,

I have checked your site and footer color is ok http://prntscr.com/vhteps
Do you still need any help from our side?

Regards

#259075 Copied

Emms

Participant

November 12, 2020 at 18:50

I also can´t create attributes and variation. The pipeline for separating values does not work.

#259251 Copied

Olga Barlow

Participant

November 12, 2020 at 19:26

Hello,

Read here how to create variable products and attributes for them https://docs.woocommerce.com/document/variable-product/

Regards

#259264 Copied

Emms

Participant

November 13, 2020 at 20:40

I have created product variation for many years so looking into a link is not the issue. You have to examine first before pushing to the link. I have made a video to show that the attributes don´t create. See the private area

Please contact administrator
for this information.

#259467 Copied

Olga Barlow

Participant

November 15, 2020 at 14:52

Hello,

I tested the attributes and did not face the mentioned problem https://gyazo.com/f0721f7a34cc5a483713fd62294d1feb

Regards

#259633 Copied
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