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For mobile user order received page header reflecting blank

This topic has 8 replies, 3 voices, and was last updated 5 months, 3 weeks ago ago by Andrew Mitchell

nitin kumar

Participant

June 27, 2024 at 14:45

Hi Team,

I am writing inform the issue that when my mobile customer pay the amount, the order received page header showing blank. My website logo must be there.

sharing a screenshot for your reference .

pls check it and fixed

Files is visible for topic creator and
support staff only.

#402084 Copied Theme version: 9.3.14

7 Answers

Rose Tyler

Support staff

June 27, 2024 at 14:54

Hello shopsangam,

Thank you for reaching out to us.

To proceed with your inquiry, we kindly request that you provide us with access to the account used for the purchase, as well as the URL of the page displayed in your screenshot. This information will enable us to investigate the matter thoroughly.

We appreciate your cooperation and look forward to resolving your issue promptly.

Best Regards,
8Theme’s Team

#402086 Copied

nitin kumar

Participant

June 27, 2024 at 15:02

I am sharing the url as you want andaccess pls check this

Please contact administrator
for this information.

#402089 Copied
Rose Tyler

Support staff

June 27, 2024 at 15:44
Hello shopsangam,

Thank you for your prompt response.

We kindly request that you add the following CSS code to your website. Please navigate to Theme Options, then select Theme Custom CSS, and finally, choose Global to insert the code:
```
@media (max-width: 767px) {
    .cart-checkout-light-header .header-wrapper .et-wrap-columns>.et_column {
        display: block !important;
    }
}
```
Best Regards,
8Theme’s Team
#402096 Copied
nitin kumar

Participant

June 27, 2024 at 17:19

hi team,
can i know that why it is not inbuilt in parent theme code.

you you gys adding extra code in child theme.
i want that you gys fixed this by updating the theme code.

i thinki am the only one facing so many issue in the theme my parent theme still not working

#402109 Copied

nitin kumar

Participant

June 29, 2024 at 11:41

after implementing the given code now on every header showing logo .

i want it only order received page

#402347 Copied
Rose Tyler

Support staff

June 29, 2024 at 14:38
Hello shopsangam,

Thank you for getting in touch with us.

“can i know that why it is not inbuilt in parent theme code.” – this question will be passed to our dev team, but they will be available only after the weekend.

“after implementing the given code now on every header showing logo .” – please change the code to
```
@media (max-width: 767px) {
    .woocommerce-order-received .header-wrapper .et-wrap-columns>.et_column {
        display: block !important;
    }
}
```
Best Regards,
8Theme’s Team
#402376 Copied
Andrew Mitchell

Support staff

July 4, 2024 at 06:49

Dear shopsangam,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#403002 Copied
Tagged: best selling themes, blank header issue, ecommerce solution, mobile user friendly, order received page, woocommerce themes
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For mobile user order received page header reflecting blank

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