Return to previous page

For products of one category, related products are not changing

This topic has 10 replies, 3 voices, and was last updated 1 weeks, 1 days ago ago by Luca Rossi

ashu

Participant

April 15, 2025 at 15:32

For products of one category/tag, related products are not changing in the single product page

Content is visible for topic creator and
support staff only.

#440747 Copied Theme version: 9.4.10

9 Answers

Alex Carter

Support staff

April 15, 2025 at 15:45

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#440748 Copied

ashu

Participant

April 15, 2025 at 17:23

Details provided

Content is visible for topic creator and
support staff only.

#440763 Copied

Alex Carter

Support staff

April 16, 2025 at 07:29

Hello,

Thank you for reaching out to us.

The “Related Products” section is designed to automatically pull products from your store that share similar tags or categories with the current product.
Read more: https://woocommerce.com/document/related-products-up-sells-and-cross-sells/

Warm Regards,
The 8Theme Team

#440794 Copied

ashu

Participant

April 16, 2025 at 08:06

Its working fine for all other categories and tags. But only for the reported scenario, you pick any product from that tag, and you will see its showing same 3 products in related section for all the products under that tag

#440803 Copied

Luca Rossi

Support staff

April 16, 2025 at 10:22

Dear @ashu,

We hope this message finds you well.

We have noticed that your website appears to be currently inaccessible. Please refer to the following screenshot for reference: https://prnt.sc/ThlyCoZ_4W23. We kindly ask you to verify the website status at your earliest convenience.

Additionally, we would appreciate it if you could clear all caches associated with the WP Rocket plugin, as well as purge all WooCommerce caches and transients. For your reference, please consult the following documentation: https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/tools/

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#440823 Copied

ashu

Participant

April 16, 2025 at 12:22

Website is working fine now, You can login and check

Also, I cleared everything, still the issue remains with that particular tag

#440859 Copied

Luca Rossi

Support staff

April 17, 2025 at 12:43

Dear @ashu,

We hope this message finds you well.

We would like to inform you that we are still in the process of identifying the root cause of the issue. In the meantime, could you please try completely disabling all cache plugins, switching to parent theme to see if that resolves the problem?

Alternatively, you may consider using the “Products Related” widget from Elementor, which you can find at the following link: https://tinyurl.com/292g4s22

Thank you for your patience and cooperation.

Best regards,
The 8Theme Team

#440995 Copied

ashu

Participant

April 18, 2025 at 06:22

Ok, Now here is the thing.

I disabled, related products from xstore, enabled default elementor related products. The initial reported issue was gone. However, it don’t work as expected to show correct category and tag based products.

Then I installed Related Products for WooCommerce | Developed by webtoffee. which fixed the issue of default related products and worked as expected. You can also check that plugin to find out what was difference from xstores plugin.

#441064 Copied

Luca Rossi

Support staff

April 18, 2025 at 11:08

Dear @ashu,

Thank you very much for your reports.
We are currently working on our local test sites to investigate the matter and will get back to you shortly with an update.

Best regards,
The 8Theme Team

#441117 Copied
Viewing 10 results - 1 through 10 (of 10 total)