Forgot Password not working for my customers

This topic has 6 replies, 3 voices, and was last updated 8 years, 12 months ago ago by Jack Richardson

  • Avatar: dsemel
    dsemel
    Participant
    November 5, 2015 at 20:53

    Hi,

    I’m a big fan of the ID Store theme but the ‘Forgot Password’ option is not working and is not sending emails.

    5 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    November 5, 2015 at 21:30

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: dsemel
    dsemel
    Participant
    November 11, 2015 at 03:52

    Hi Eva,

    sorry about the late reply, I did not receive an email notice that my question had been replied to.

    Private content attached

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 11, 2015 at 08:12

    Hello,

    Please clear browser cache and check “Lost password” link now.

    Best regards,
    Jack Richardson.

    Avatar: dsemel
    dsemel
    Participant
    November 11, 2015 at 23:54

    Thanks Jack, it works now. 🙂

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 12, 2015 at 08:39

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

  • Viewing 6 results - 1 through 6 (of 6 total)

The issue related to '‘Forgot Password not working for my customers’' has been successfully resolved, and the topic is now closed for further responses

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