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Forgot Password not working for my customers

This topic has 6 replies, 3 voices, and was last updated 9 years, 1 months ago ago by Jack Richardson

dsemel

Participant

November 5, 2015 at 20:53

Hi,

I’m a big fan of the ID Store theme but the ‘Forgot Password’ option is not working and is not sending emails.

#98062 Copied Theme version: 4.0 WooCommerce version: 2.4.8

5 Answers

Eva Kemp

Support staff

November 5, 2015 at 21:30

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#98067 Copied

dsemel

Participant

November 11, 2015 at 03:52

Hi Eva,

sorry about the late reply, I did not receive an email notice that my question had been replied to.

Private content attached

Please, contact administrator
for this information.

#98767 Copied

Jack Richardson

Support staff

November 11, 2015 at 08:12

Hello,

Please clear browser cache and check “Lost password” link now.

Best regards,
Jack Richardson.

#98778 Copied

dsemel

Participant

November 11, 2015 at 23:54

Thanks Jack, it works now. 🙂

#98981 Copied

Jack Richardson

Support staff

November 12, 2015 at 08:39

Hello,

You are welcome!

Best regards,
Jack Richardson.

#99007 Copied
Tagged: forgot password, help, reset password, themes, troubleshoot, woocommerce, wordpress
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The issue related to '‘Forgot Password not working for my customers’' has been successfully resolved, and the topic is now closed for further responses

Forgot Password not working for my customers

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