Forgot Password not working for my customers

This topic has 6 replies, 3 voices, and was last updated 9 years ago ago by Jack Richardson

  • Avatar: dsemel
    dsemel
    Participant
    November 5, 2015 at 20:53

    Hi,

    I’m a big fan of the ID Store theme but the ‘Forgot Password’ option is not working and is not sending emails.

    5 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    November 5, 2015 at 21:30

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: dsemel
    dsemel
    Participant
    November 11, 2015 at 03:52

    Hi Eva,

    sorry about the late reply, I did not receive an email notice that my question had been replied to.

    Private content attached

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 11, 2015 at 08:12

    Hello,

    Please clear browser cache and check “Lost password” link now.

    Best regards,
    Jack Richardson.

    Avatar: dsemel
    dsemel
    Participant
    November 11, 2015 at 23:54

    Thanks Jack, it works now. 🙂

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 12, 2015 at 08:39

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

  • Viewing 6 results - 1 through 6 (of 6 total)

The issue related to '‘Forgot Password not working for my customers’' has been successfully resolved, and the topic is now closed for further responses

8theme customization service
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.