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Form is not Displaying on Frontend whereas backend is ok on product page form popup

This topic has 8 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Jack Richardson

khurram virk

Participant

December 17, 2024 at 14:29

dear sir

greetings!

we hope you are in good health.

The form on the single product page is not displaying properly on the frontend, even though it appears fine in the backend and Elementor editor.

Frontend Issue: https://snipboard.io/pcSjRl.jpg
Backend View: https://snipboard.io/6IQsEv.jpg
Elementor Editor: https://snipboard.io/U4Qvc6.jpg

sample link for chekcing
https://safeandsecureksa.com/product/g80-alloy-chain/

Please look into this issue.

thank you

#427827 Copied Theme version: 9.4.5

7 Answers

Rose Tyler

Support staff

December 17, 2024 at 15:55

Hello,

Thank you for reaching out to us.

We kindly request that you temporarily disable two-factor authentication (2FA) and provide us with temporary wp-admin access to assist you more effectively.

Warm Regards,
The 8Theme Team

#427837 Copied

khurram virk

Participant

December 17, 2024 at 17:32

dear sir

good day to you!

thank you, it is diabled now.

PC

thank you

Please contact administrator
for this information.

#427850 Copied

Jack Richardson

Support staff

December 18, 2024 at 15:45

Hello @khurram virk

Please, check now !
We have added next custom snippet on your web-site -> https://prnt.sc/gPs0rYCobIOU.

Kind regards, Jack Richardson
The 8theme’s team

#427974 Copied

khurram virk

Participant

December 18, 2024 at 18:03

dear sir

good day to you!

thank you so much, it is giving error on submission, please check below screenshot
https://snipboard.io/xi7QdC.jpg

FYI, the email is receiving, why this error message is coming.

please guide.

thank you

#427996 Copied

Jack Richardson

Support staff

December 19, 2024 at 16:50

Hello @khurram virk
Does the same error is displaying when such form added outside of the request a quote popup ? Such error is not related to our theme but rather to the code of plugin that displays this form and validates it.
Kind regards, Jack Richardson
The 8theme’s team

#428099 Copied

khurram virk

Participant

December 19, 2024 at 17:14

dear sir

good day to you!

hope you are facing beautiful time of life.

thank you so much for checking. its elementor form please let us know which code of plugin making problem…please help to resolve it.

thank you

#428106 Copied

Jack Richardson

Support staff

December 20, 2024 at 15:45

Dear @Khurram Virk,

We hope this message finds you well.

We previously reached out with a question but noticed that we may not have received a response. To ensure clarity, we would like to kindly repeat our query:

Could you please confirm if the same error occurs when the form is added outside of the “Request a Quote” popup?

We appreciate your time and assistance in addressing this matter.

Best regards,
8Theme Team

#428217 Copied
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