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Formatting/cache issue - by Namaste - on WordPress WooCommerce support

This topic has 17 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

Namaste

Participant

May 4, 2021 at 19:41

Hi,

I have a problem that was already submitted several times here on the forum. My site is losing formatting, I think mostly when we make any tiny change, add a product I am not sure what else. I need to clear the cache all the time.

I didn’t disappear after the recent theme update. I am providing admin and ftp login details.

Please, contact administrator
for this information.

#286336 Copied Theme version: 7.7.7

16 Answers

Namaste

Participant

May 5, 2021 at 10:26

when can I expect an update/fix? This issue is destroying my website.

#286404 Copied

Namaste

Participant

May 5, 2021 at 17:14

Again – it has been almost 24h. I will be very grateful if someone could attend to the issue.

#286485 Copied

Olga Barlow

Participant

May 5, 2021 at 20:25

Hello,

Take our apologies for the delay. Our developers had a day off. Your site styles look ok at this moment. Could you, please, reply back once you get broken styles again and don’t clear any caches to allow us to study the issue?

Regards

#286540 Copied

Namaste

Participant

May 5, 2021 at 21:47

I have seen this issue reported before. And I don’t feel comfortable leaving my site broken for I don’t know how long as I lose profit. If I don’t clear cache it looks like on the screenshots. Site is breaking like every 2 hours

Please contact administrator
for this information.

#286551 Copied

Namaste

Participant

May 6, 2021 at 11:55

BTW – how long would it take you to take care of the issue if I submit it?

#286589 Copied

Olga Barlow

Participant

May 6, 2021 at 15:25

Hello,

Our developers are trying to find the reason. It happens for users who use cache but not for all users, just for some of them. The cached styles do not include theme style.css and we can’t find the reason why. So, we need more time, unfortunately.

Regards

#286612 Copied

Namaste

Participant

May 6, 2021 at 15:40

interim solution?

#286613 Copied

Olga Barlow

Participant

May 6, 2021 at 16:45

Hello,

I’m afraid that only disabling of the cache plugin or server cache if you use it.

Regards

#286620 Copied

Namaste

Participant

May 6, 2021 at 18:42

I use cloudflare and W# total. What will happen without it?

Please contact administrator
for this information.

#286634 Copied

Olga Barlow

Participant

May 7, 2021 at 10:52

Hello,

We made some improvements. Could you, please, clear caches and monitor if you get the previous issue again?

Regards

#286705 Copied

Namaste

Participant

May 7, 2021 at 10:56

sure, we had just one incident in the morning. I will let you know if it happens again. If not things are ok.

#286707 Copied

Olga Barlow

Participant

May 7, 2021 at 13:49

Hello,

Ok, thank you. Sorry for this inconvenience.

Regards

#286762 Copied

Namaste

Participant

May 7, 2021 at 17:00

Unfortunately, the issue is back. now in the evening after I cleared also cdn it is even worse

#286795 Copied

Rose Tyler

Support staff

May 8, 2021 at 10:02

Hello,

We have done some changes. Please try to clear cache/cdn and check/monitor now.
Let us know.

Regards

#286824 Copied

Namaste

Participant

May 9, 2021 at 08:19

Hi,

It looks like it is gone for now. Can I ask what improvements you’ve made? Should I know anything like – update/do not update plugins/theme?

#286870 Copied

Olga Barlow

Participant

May 11, 2021 at 08:36

Hello,

We found that issue was related to the calling of the child theme styles. We made changes in xstore/framework/theme-functions.php. We’ll include the fix in the next theme update.

Regards

#287037 Copied
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