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Formatting trouble with 8theme shortcodes and VC rows

This topic has 11 replies, 3 voices, and was last updated 4 years, 11 months ago ago by Olga Barlow

Cookie

Participant

December 31, 2019 at 19:33

We need assistance. The rows on our home page have stopped displaying correctly. We do not know if it is a plugin problem or something else. RevSlider does not seem to be updated. We did switch to the new Header Builder since the old one is being depreciated. Credential provided. Please come to our rescue. Thx.

Please, contact administrator
for this information.

#227626 Copied Theme version: 6.2.5 WooCommerce version: 3.8.1

10 Answers

John Holden

Support staff

January 2, 2020 at 05:56

Hi,

We wish you a happy new year!

I see your site is looking fine. Did you resolve your problems?

Regards,
Hung PD

#227630 Copied

Cookie

Participant

January 2, 2020 at 16:53

No the site is not showing fine. The header and footer and RevSlider seem OK, but the other sections of the page are not showing correctly. See screenshots: https://snipboard.io/a0IMyb.jpg
https://snipboard.io/g3finD.jpg
https://snipboard.io/fP4xYO.jpg

We re-purchased a support license and have already provided login credentials. Please help.

#227676 Copied

Olga Barlow

Support staff

January 2, 2020 at 18:15

Hello,

Provide us with FTP access to check the issue in more detail.

Regards

#227679 Copied

Cookie

Participant

January 3, 2020 at 01:44

We have NEVER even used FTP. The host provides us with SFTP but we need to whitelist your IP address please.

#227689 Copied

Cookie

Participant

January 3, 2020 at 01:46

It looks like you got the product images working on the homepage. YAY! But How?

Now we need the 8theme banner widget area under the slideshow working…

#227690 Copied

Olga Barlow

Support staff

January 3, 2020 at 12:25

Hello,

We have updated theme and XStore core plugin but still have some js error in console that probably is the reason of the issue. SFTP is also suitable for us. IP of our expert is 176.98.70.175

Regards

#227710 Copied

Cookie

Participant

January 9, 2020 at 05:36

Info included in private.

Please contact administrator
for this information.

#227922 Copied

Olga Barlow

Support staff

January 9, 2020 at 12:40

Hello,

Why did you add that code to text element http://prntscr.com/ql9uo5 ?

This is the reason of your issue.

Regards

#227964 Copied

Cookie

Participant

January 9, 2020 at 16:40

We may have made a mistake trying to fix an element setting when the real probblem was that the theme and core plugin were not updated and not showing available updates. Please remove if that is the pronlem. Thx!

#227976 Copied

Olga Barlow

Support staff

January 9, 2020 at 19:13

Hello,

Code removed and page works fine.

Regards

#227986 Copied
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