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Frequent 500 Internal Server Error - by banned

This topic has 5 replies, 3 voices, and was last updated 10 years ago ago by Eva Kemp

banned

Participant

November 10, 2014 at 21:44

Hi there,

Sorry for bothering, but I have to ask. My client (I am the webdesigner) bought your template (through me), and also acquired a Godaddy hosting account.

The website is running only your theme + merchant account. We have 0 traffic, yet, Godaddy said that CPU usage was over 85% and asked us to upgrade.

Before the upgrade and after the upgrade, the website (www.karissmausa.com) has been suffering from 500 Internal Server Error). this happens every 10-15 days.

today, after 3 days of the hosting upgrade, it happened again. We bought the template 4 months ago approx. and have not updated the plugin.

Has there been any bug in previous versions that could cause any of these issues or high CPU usage? Sorry to ask, I must cover all bases, cause the client paid 3 years of hosting 3 days ago! :S

#23988 Copied

4 Answers

banned

Participant

November 10, 2014 at 21:46

Errata: in 4 months, we have not updated the theme (not the plugin).

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Eva Kemp

Support staff

November 11, 2014 at 13:10

Hello,

There were some problems with site slowness using the theme, but some bugs have been fixed in the latest version. So, if you haven’t updated the theme yet please do this to avoid any errors.

Thank you.
Regards,
Eva Kemp.

#24057 Copied

agustin

Participant

November 11, 2014 at 13:18

I have the same issue, a lot of internal severl errors…

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Eva Kemp

Support staff

November 11, 2014 at 16:23

Hello @agustin,

Please provide us with a page link where the problem occurs and wp-admin panel/FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

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