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Frequently Bought Together and Cross Selling are not showing up

This topic has 2 replies, 2 voices, and was last updated 3 days, 3 hours ago ago by Alex Carter

  • Avatar: R.Cristofor
    R.Cristofor
    Participant
    March 28, 2025 at 22:11

    I followed the instructions from the following link: https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/ but I don’t know why these two options are not showing up.

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    #439088 Copied Theme version: 9.4.9
    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 29, 2025 at 08:09

    Hello, R.Cristofor,

    Thank you for reaching out to us.

    We appreciate you following the documentation for the “Frequently Bought Together” feature. If the options are not appearing as expected, please ensure the following:
    1. The “Frequently Bought Together” feature is added to page content via Single Product Builder > edit template – https://prnt.sc/XWxpWx90wwzU > https://prnt.sc/JwDNManhCZTl
    2. The products you wish to display together are correctly linked in the product settings under the “Frequently Bought Together” section.
    3. You have cleared your site and browser cache after making changes.
    4. There are no conflicts with third-party plugins that might be affecting the display.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    #439107 Copied
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