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Fresh install isuess/i need refund - by danieel

This topic has 6 replies, 2 voices, and was last updated 4 years, 6 months ago ago by Olga Barlow

danieel

Participant

May 27, 2020 at 20:42

Hello
I freshly instaled the theme and imported organic demo but is full of isuess:

WP Bakery doesnt show in edit pages
Onfront dashboard messed up the entire front page
regenerating thumbnails doesnt do any changes…
And a lot of other issues.

Please, contact administrator
for this information.

#239029 Copied Theme version: 6.3.42.3.4 WooCommerce version: 541

5 Answers

danieel

Participant

May 27, 2020 at 22:06

.1. I reinstaled wordpress for X times, did all the thins you say in documentations and still WP BAkery doesnt apear in edit page.
https://prnt.sc/sp0aoj
2. Costumization doesnt work
https://prnt.sc/sp0ad9

#239036 Copied

Olga Barlow

Support staff

May 27, 2020 at 23:35

Hello,

1) Go to WPbakery > Settings > Role manager > make sure that editor is enabled for the pages and static blocks.
2) Provide us with WP Dashboard access, please, to check the Customizer problem in more detail? Could you also provide us with the server error logs? It will help us to find the reason of the problem.

Regards

#239042 Copied

danieel

Participant

May 27, 2020 at 23:46

Here are is access credentials

[Wed May 27 23:41:29.331218 2020] [access_compat:error] [pid 29441:tid 47081077303040] [client 89.40.18.6:0] AH01797: client denied by server configuration: /home/meniubra/fermierulbrailean.ro/wp-content/uploads/woocommerce_uploads, referer: https://fermierulbrailean.ro/wp-content/uploads/woocommerce_uploads
[Wed May 27 23:38:17.143225 2020] [autoindex:error] [pid 29441:tid 47081056290560] [client 89.40.18.6:0] AH01276: Cannot serve directory /home/meniubra/fermierulbrailean.ro/: No matching DirectoryIndex (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.wml,Default.html,Default.htm,default.html,default.htm,home.html,home.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Wed May 27 23:38:05.958460 2020] [autoindex:error] [pid 29508:tid 47080991151872] [client 89.40.18.6:0] AH01276: Cannot serve directory /home/meniubra/fermierulbrailean.ro/: No matching DirectoryIndex (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.wml,Default.html,Default.htm,default.html,default.htm,home.html,home.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Wed May 27 21:23:45.088562 2020] [access_compat:error] [pid 25089:tid 47080980645632] [client 89.40.18.6:0] AH01797: client denied by server configuration: /home/meniubra/fermierulbrailean.ro/wp-content/uploads/woocommerce_uploads, referer: https://fermierulbrailean.ro/wp-content/uploads/woocommerce_uploads
[Wed May 27 20:43:16.018427 2020] [autoindex:error] [pid 24075:tid 47080986949376] [client 138.197.128.76:0] AH01276: Cannot serve directory /home/meniubra/fermierulbrailean.ro/: No matching DirectoryIndex (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.wml,Default.html,Default.htm,default.html,default.htm,home.html,home.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Wed May 27 20:43:15.728104 2020] [autoindex:error] [pid 24304:tid 47081001658112] [client 159.203.37.156:0] AH01276: Cannot serve directory /home/meniubra/fermierulbrailean.ro/: No matching DirectoryIndex (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.wml,Default.html,Default.htm,default.html,default.htm,home.html,home.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Wed May 27 20:43:15.115906 2020] [autoindex:error] [pid 24304:tid 47081047885568] [client 159.203.56.92:0] AH01276: Cannot serve directory /home/meniubra/fermierulbrailean.ro/: No matching DirectoryIndex (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.wml,Default.html,Default.htm,default.html,default.htm,home.html,home.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Wed May 27 20:43:14.306279 2020] [autoindex:error] [pid 24304:tid 47080982746880] [client 138.197.170.220:0] AH01276: Cannot serve directory /home/meniubra/fermierulbrailean.ro/: No matching DirectoryIndex (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.wml,Default.html,Default.htm,default.html,default.htm,home.html,home.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Wed May 27 20:36:34.422916 2020] [autoindex:error] [pid 24075:tid 47081049986816] [client 188.24.243.134:0] AH01276: Cannot serve directory /home/meniubra/fermierulbrailean.ro/: No matching DirectoryIndex (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.wml,Default.html,Default.htm,default.html,default.htm,home.html,home.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Wed May 27 20:34:32.477613 2020] [autoindex:error] [pid 24304:tid 47081096214272] [client 77.247.181.162:0] AH01276: Cannot serve directory /home/meniubra/fermierulbrailean.ro/: No matching DirectoryIndex (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.wml,Default.html,Default.htm,default.html,default.htm,home.html,home.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Wed May 27 20:30:28.855209 2020] [autoindex:error] [pid 24304:tid 47080970139392] [client 3.12.132.146:0] AH01276: Cannot serve directory /home/meniubra/fermierulbrailean.ro/: No matching DirectoryIndex (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.wml,Default.html,Default.htm,default.html,default.htm,home.html,home.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Wed May 27 20:30:21.002731 2020] [autoindex:error] [pid 24304:tid 47081054189312] [client 18.223.188.18:0] AH01276: Cannot serve directory /home/meniubra/fermierulbrailean.ro/: No matching DirectoryIndex (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.wml,Default.html,Default.htm,default.html,default.htm,home.html,home.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Wed May 27 20:25:54.572378 2020] [autoindex:error] [pid 24075:tid 47081089910528] [client 188.24.243.134:0] AH01276: Cannot serve directory /home/meniubra/fermierulbrailean.ro/: No matching DirectoryIndex (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.wml,Default.html,Default.htm,default.html,default.htm,home.html,home.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Wed May 27 20:25:52.145247 2020] [autoindex:error] [pid 24304:tid 47080968038144] [client 188.24.243.134:0] AH01276: Cannot serve directory /home/meniubra/fermierulbrailean.ro/: No matching DirectoryIndex (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.wml,Default.html,Default.htm,default.html,default.htm,home.html,home.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Wed May 27 20:25:50.169066 2020] [autoindex:error] [pid 24304:tid 47081033176832] [client 188.24.243.134:0] AH01276: Cannot serve directory /home/meniubra/fermierulbrailean.ro/: No matching DirectoryIndex (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.wml,Default.html,Default.htm,default.html,default.htm,home.html,home.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Wed May 27 20:23:13.978185 2020] [autoindex:error] [pid 24075:tid 47081060493056] [client 188.24.243.134:0] AH01276: Cannot serve directory /home/meniubra/fermierulbrailean.ro/: No matching DirectoryIndex (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.wml,Default.html,Default.htm,default.html,default.htm,home.html,home.htm,index.js) found, and server-generated directory index forbidden by Options directive

Please contact administrator
for this information.

#239046 Copied

Olga Barlow

Support staff

May 28, 2020 at 00:17

Hello,

1) I have logged in to your Dashboard and don’t see any issue with the page editor http://prntscr.com/sp1wn0
2) Also, don’t see any problem with the Customizer https://gyazo.com/1a9f8d6150d77e05d804d10c42697eba
3) Product categories images were missing, so I just re-added them via Products > Categories > edit the category and upload thumbnails.
4) If I change the size of the image I see the changes https://gyazo.com/7aebd959fb2308d8e03ad5ddc2b91c75
Could you try to edit all these things using another browser than you used or another PC?
Maybe this is the reason of your problem.

Regards

#239050 Copied

Olga Barlow

Support staff

May 28, 2020 at 00:19

P.S. I would recommend you to contact your hosting provider about errors from the server error log. Because those errors related to server configuration, not to theme.

Regards

#239051 Copied
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