Front End Editor Will Not Load - by PaintedTurtle

This topic has 8 replies, 4 voices, and was last updated 8 years, 7 months ago ago by Eva Kemp

  • Avatar: PaintedTurtle
    PaintedTurtle
    Participant
    April 12, 2016 at 00:34

    I am trying to use the Visual Composer Front End editor and it never progresses past the progress logo.

    7 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    April 12, 2016 at 07:26

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall

    Avatar: PaintedTurtle
    PaintedTurtle
    Participant
    April 14, 2016 at 21:55

    credentials in private comments

    Please, contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    April 15, 2016 at 07:22

    Hello,

    You’re using old plugins versions. Please update and check issue.
    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.

    Regards,
    Robert Hall

    Avatar: PaintedTurtle
    PaintedTurtle
    Participant
    April 25, 2016 at 05:45

    I have tried more times than I can can count to upload the Ultimate Addons for Visual Composer v 3.16.1 plugin that I downloaded on your site. I keep getting the message that file upload exceeds maximum upload size in php.ini. I changed the upload size to 1200M and it still doesn’t work. I am about to give up altogether on this.

    Avatar: stan
    Stan Russell
    Participant
    April 25, 2016 at 08:05

    Hello PaintedTurtle,

    have you tried to upload plugin using FTP?

    Regards,
    Stan Russell.

    Avatar: PaintedTurtle
    PaintedTurtle
    Participant
    April 25, 2016 at 16:51

    I tried FTP and was receiving an error, but was just now able to upload with no problem but the front end page editor still will not load.

    I need to update Master Slider Pro. If I delete the folder and re-install, will I lose the sliders that I have in place?

    Avatar: Eva
    Eva Kemp
    Support staff
    April 25, 2016 at 17:52

    Hello,

    You won’t lose the sliders.
    Also you don’t have to delete current plugin folder, just overwrite it with a new version via FTP.

    Regards,
    Eva Kemp.

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